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About the Role
Provide Customer Service in a Call Center or other area of operations to assigned customers and accounts as a Customer Service Specialist. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment. This position differs from the “Internal Sales Consultant” position in that the majority of time is dedicated to supporting sales activities and the customer, not direct selling.
Responsibilities
- Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
- Provides telephone customer service regarding the company's services and/or products.
- Identifies customer's needs and determines appropriate action.
- Uses a computer system to track questions and answers as well as enter and track the status of orders.
- Evaluates and resolves customer complaints professionally and tactfully.
Requirements
- High School Diploma or equivalent required.
- 5+ years of Customer Service or related experience.
- Strong written, verbal and telephone skills.
- Strong data entry and organizational skills with detail orientation and good follow-up skills.
- Knowledgeable on technical aspects of assigned product lines and customers, with the ability to effectively manage many priorities and issues.
Skills
- Customer Service
- Order processing
- Order follow up
- Pricing integrity
- On-time deliveries
- Complete order fulfillment
- Telephone customer service
- Computer system usage
- Data entry
- Organizational skills
- Detail orientation
- Follow-up skills
- Technical knowledge of product lines
- Priority management
- Issue management
Location
- Liverpool, NY
Work Type
- On-site
- Full-time
Experience Level
- 5+ years of Customer Service or related experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $21-$28/ hour
Benefits
- Inclusive Healthcare: No-cost program to help find doctors experienced in providing compassionate, high-quality LGBTQ+ healthcare.
- Retirement Savings: Company contributions to the 401(k) Plan (automatic 3% contribution plus a matching contribution of 50% on the first 7% of eligible pay contributed).
- Life Insurance: Basic Life Insurance (Company paid): Provides twice your base annual salary up to a $50,000 maximum at no cost.
- Paid Time Off: Generous vacation program that varies based upon experience and position.
About the Company
- Avery Dennison is a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide.
- A science and innovation company committed to fostering a culture of curiosity and courage, where employees can grow their career.
- Founded on creating real-world impact to enable a better future, with an open, collaborative culture where diversity of thought is encouraged and respected.
Equal Opportunity
- Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.