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About the Role
The Operations Coordinator plays a vital role in supporting maintenance operations by ensuring the seamless coordination of maintenance requests, vendor scheduling, and project support. This position is essential to keeping a portfolio of properties running efficiently and effectively by streamlining processes and ensuring timely communication with residents and vendors.
Responsibilities
- Manage and prioritize service requests using SightPlan.
- Schedule pre-move-out and final move-out inspections with residents.
- Create purchase orders for vendor services and track vendor-related work orders.
- Schedule vendors for unit turnovers based on inspection findings.
- Monitor unit turnover and maintenance work orders to ensure timely completion.
- Respond to onsite emergencies and coordinate with the onsite team.
- Partner with CMS Project Manager in supporting various asset improvement and preventative maintenance projects.
- Assist in scheduling and granting property access for projects led by Project Execution and sustainability.
- Communicate with on-site team and residents to confirm work completion, gather feedback, and recommend improvements.
- Assist in purchasing supplies, equipment, and services while tracking budget variances and escalating concerns.
- Other responsibilities as deemed necessary by the company.
Requirements
- High school diploma or equivalent required.
- College degree preferred.
- Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
- Prior experience in customer service or property management is preferred.
- Commitment to providing exceptional customer service and a desire to help people.
- Strong organizational and time management skills.
- Ability to work independently and collaboratively.
- Ability to read, write, speak, and understand English.
- Capability to utilize a personal smart device for apps related to property operations and communication.
- Ability to work onsite to complete essential job functions.
- Maintain alignment with Essex policies and procedures.
- Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
- Excellent verbal and written communication skills.
- Ability to create, compose, and edit written materials.
- Regular, consistent, and timely attendance required.
- This role requires a five-day workweek that will likely include weekend coverage.
- Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the regular need to deliver resident notices.
- This may involve walking and use of stairs for prolonged periods of time.
- Travel required for occasional meetings and training.
- Decisions made with thorough understanding of procedures, company policies, and business practices.
- Team-oriented mindset with a commitment to efficiency and service excellence.
- Initiative to enhance workflows and optimize maintenance processes.
- Detail-focused approach to tracking and managing vendor relationships.
- Strong communication skills to foster positive resident experiences.
- Ability to exercise initiative.
- Ability to meet all job requirements and assignments.
Skills
- Microsoft Office Suite
- Property management software
- CRM software
- Customer service
- Organizational skills
- Time management skills
- Verbal communication skills
- Written communication skills
Location
- Hayward, California
- SFO 172 City View
Work Type
- Onsite
- Full-time
- Regular
Experience Level
- Prior experience in customer service or property management is preferred.
Education Level
- High school diploma or equivalent
- College degree preferred
Salary/Compensations
- $26.92 - $31.25 per hour
- Eligible to participate in Essex’s discretionary Annual Bonus program
Benefits
- Competitive salaries
- Career growth opportunities
- Medical insurance
- Dental insurance
- Vision insurance
- Paid parental leave
- 401k employer match
- Excellence rewards
- Wellness programs
- 12 paid holidays
- 15 PTO days
- Housing discount of 20%
About the Company
- Essex provides great communities in which to live, work and invest.
- We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams.
- Working at Essex is not a destination. It is a journey where you can confidently build your career.
Equal Opportunity
- Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.