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About the Role

The Air Logistics Senior Manager Express Operations will manage warehouse and airport ramp operations, collaborating with internal and external partners to ensure efficient Express package handling. This role facilitates daily package throughput in a cross-dock operation with minimal storage. The position requires leading a team, prioritizing safety, and ensuring customer satisfaction, safety, security, and quality standards are exceeded during their shift. The manager will also maintain operational control in accordance with corporate security programs and TSA legislation.

Responsibilities

• Plan, organize, lead, and control staff to foster teamwork, self-motivation, and pride in a diverse work environment.
• Develop leadership and management skills in next-level leaders and managers.
• Supervise staff to meet business needs and achieve successful outcomes per carrier Service Level Agreement standards.
• Ensure operational leadership monitors and instructs Lead Agents and Warehouse Agents on safety rules and standards, including wearing a safety vest at all times.
• Participate in recruiting, interviewing, and hiring decisions.
• Assist with employee relations, conflict resolution, performance appraisals, and provide input for counseling and terminations.
• Demonstrate diligence in maintaining security under local Airport Police, TSA, USCBP, and FAA regulations.
• Challenge individuals not displaying an airport I.D. badge within a WFS warehouse or Airport Operational Area (AOA).
• Prepare operational reports, providing weekly, monthly, and ad hoc data.
• Complete injury and damage reports as required.
• Authorize and ensure post-accident and post-injury testing is conducted.
• Assist customer representatives with information and data for compliance reports and audits.
• Maintain records and appointments necessary for airport employment, such as badge appointments and USCBP interviews.

Requirements

• Bachelor's degree (B. A.) or equivalent combination of education and experience.
• Two to five years of related experience and/or training.
• 8-10 years of leadership and management experience in warehousing, logistics, or a related industry.
• Possess leadership skills with the ability to train and develop personnel.
• Attention to detail with the ability to manage multiple priorities while maintaining accuracy in operations, reporting, compliance, documentation, and performance metrics.
• Ability to continually respond to and prioritize within a fluid work environment.
• Ability to work across a 24/7 schedule based on business needs.

Skills

• Airline/Logistics/Transportation experience preferred
• Interpersonal skills (e.g., customer service, dependability)
• Physical abilities (e.g., lifting and carrying freight weighing up to 75 lbs., bending, reaching, stooping, squatting, standing, walking, and identifying objects)
• Proficient use of software and/or computer programs (MS Office)

Location

• Airport locations

Work Type

• Onsite
• Full-time

Experience Level

• 8-10 years of leadership and management experience
• Senior Manager

Education Level

• Bachelor's degree

Benefits

• Access pay in advance through DailyPay app
• On the spot awards through Awardco Platform (gift cards, etc.)
• Multiple medical care options for full and part-time employees
• WFS Employee Extras (Travel Discounts, Pet insurance, Discount Shopping)
• Wellness Programs
• 401k program
• Opportunity for Internal Mobility and transfers

About the Company

• Worldwide Flight Services (WFS) is a leader in cargo, passenger, ramp handling, and technical services operating in 227 airport locations, 27 countries, and on 5 continents.
• The company focuses on the timely delivery of cargo shipments, luggage, business-to-customer delivery, and on-time flights while operating safely and securely.

Equal Opportunity

• WFS is an equal opportunity employer committed to employment equity and inclusion.
• Applications are accepted from all qualified individuals.