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About the Role
The Intensive Case Manager (ICM) provides outreach, crisis intervention, and intensive case management to individuals experiencing homelessness or residing in emergency shelters. The ICM coordinates with Schenectady County DSS, Agency Social Work and Clinical/Medical staff, and community providers to address housing, health, and other service needs and support timely transitions to stable housing.
Responsibilities
- Emergency/Crisis Assistance – assists homeless adult individuals and families navigate the system of care to receive emergency shelter placement and other basic needs.
- Housing/Outreach Case Management – assists guests to stabilize income and find suitable housing, including applying for housing programs.
- Representative Payee Financial Management Program – manages SSI and SSD benefits for disabled guests, establishing budgets to ensure needs are met.
- Coordinate with Schenectady County DSS, Agency Social Work and Clinical/Medical staff, and community providers.
- Address housing, health, and other service needs.
- Support timely transitions to stable housing.
Requirements
- 3-5 years of professional case management experience providing services to individuals with chronic medical conditions and behavioral health issues or equivalent background.
- Experience working with the homeless population, people with mental illness and/or substance abuse history, and diverse populations.
- Proficient in computer systems, data entry, and analysis.
- Knowledge of local agencies and programs serving homeless and low-income populations.
- Must have a valid NYS driver’s license with a safe driving history for at least 1 year.
- Offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required.
Skills
- Communication & Interpersonal Skills
- Strong written and verbal communication across all organizational levels.
- Effective collaborator in both routine and high-stress situations related to medical conditions and social determinants of health.
- Technical & Functional Skills
- Proficient in computer systems, data entry, and analysis.
Location
- Schenectady County
Work Type
- Full-time
- Non-Exempt
- 40 hrs/wk
Experience Level
- 3-5 years
Education Level
- Bachelor’s degree in human services or related field.
Salary/Compensations
- $20.00 - $25.00/ hr based on experience and complexity of assigned area of service
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
About the Company
- At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms.
- Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care.
- We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County.
Equal Opportunity
- Bethesda House is an Equal Opportunity Employer.
- In all employment and hiring decisions, the Agency complies with applicable anti-discrimination laws.
- This policy applies to all employment practices, including hiring, advertising, recruitment, promotion, demotion/transfer, layoff/termination of employment, rates of pay or other forms of compensation, and selection for training and development.