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About the Role

The Supervisor - System Control Centre directly oversees all aspects of the System Control Centre (SCC) staff and is responsible for operational planning and oversight of the company’s distribution system assets; including the safe and reliable operation of the distribution system for planned and unplanned outages, and construction and asset management activities. The Supervisor - SCC will be accountable to maintain high levels of personal and team response to deliver system reliability and customer service performance.

Responsibilities

Manage the day-to-day needs of the System Control Centre including scheduling, resourcing, timesheet balancing and all other administrative processes necessary to run a shift.
Oversee the 24/7 System Control Centre operations of the corporation’s distribution system assets, including the safe and reliable operation of the distribution system for planning and unplanned outages, construction and maintenance.
Supervise the SCC work plan and monitor its progress to make on-demand changes where necessary for the efficient and effective operation of the distribution system.
Ensure the safe, effective, and efficient operation of all system components on a constant and continuous basis by providing accurate and prompt direct system control or control instructions to field staff.
Act as the Corporation’s subject matter expert and provide direction on the Utility Work Protection Code.
Supervise and approve overhead and underground distribution system switching, including station switching.
Coordinate with SCC client groups to communicate changes to the work plan, support the re-scheduling of planned work, access resources and direct the restoration of unplanned events.
Restore outages and resolve all trouble call response activities and power system emergencies.
Perform inspections and audits on all services provided by the SCC and act on deficiencies that require immediate resolution or provide timely reports on gap closure.
Initiate, develop, and coordinate all Mutual Assistance Agreements with other LDCs.
Maintain the Transmission Connection Agreement, Distribution Connection Agreements and other distribution system connected generator operational agreements up to date.
Maintain emergency preparedness and response procedures, in compliance with IESO’s emergency preparedness regulations and the Corporation’s Emergency Management Program.
Participate in preparing and maintaining the Power Restoration Plan.
Act and manage all functions relating to the safe and effective restoration of power and coordinate with all other departments as required.
Conduct regular emergency response practice scenarios.
Ensure that real-time outage information is current and accurate and communicated on a timely basis to internal stakeholders including Corporate Communications, Customer Service and Senior Management.
Review procedures with shift staff to ensure concepts are understood and procedures are followed.
Lead the development and implementation of plans, strategies, policies, and processes for operational planning and outages.
Review System Control Centre tools/displays and make recommendations for additions and updates to operations technologies, such as SCADA, OMS, GIS, ADMS, IVR etc.
Participate in committees as required, including the Reliability Committee, providing subject matter expert advice as required.
Provide feedback, reports and recommendations to the Director, Grid Operations and Emergency Management and other Departments as required.
In conjunction with corporate Communications, manage customer complaints regarding power quality and system reliability.
Foster creativity and innovation and actively look for new ideas to improve the operation of the System Control Centre.
Recommend improvements to operational technologies.
Identify opportunities to improve the quality of the business unit’s operations and the efficient utilization of resources.
Promote team development and coach staff.
Ensure compliance with applicable laws and regulations.
Responsibility of direction and supervision of health and safety policies to ensure the front-line staff are operating in a safe environment.
Promote safety, participate in safety meetings, inspections, and provide instruction and training as required.
Enforce all applicable safety standards including the Company’s Health and Safety program.

Requirements

A Journeyperson Distribution System Operator certification in the province of Ontario, with direct system control experience would be an asset.
University degree in a related field from a recognized university or a combination of education, training, and experience.
Experience working with union-represented employees and with shift workers.
Process and maintain a valid Ontario Driver’s License.
Understands and utilizes the actions and behaviors necessary to create organizational change and unity within One Culture principles.
Displays professional ethics and possesses strong leadership skills and a sense of mission with a high priority for safety and results.
Models a customer focused approach in all actions and decisions.
Acts as a resource, mentor and coach to enable individuals to reach their full potential; demonstrate strong leadership skills by empowering staff.
Holds self and others accountable to achieve objectives.
Continuously improves systems and procedures to improve safety, quality and productivity.
Develop culture and people by actively supporting employee development through coaching, mentoring and training.
Demonstrate a commitment to the environment, health and safety, and manage risks to protect employees and the public.

Skills

Knowledge of operational technologies (e.g. SCADA, GIS, OMS, ADMS, etc.)
Awareness of aspects of line construction, power line maintenance, substation construction, and maintenance and protection schemes.
Experience in power system operations, smart grid technologies, emergency preparedness and distributed energy resources.
Thorough knowledge and understanding of the I.H.S.A. Utility Work Protection Code and on its proper application.
Thorough knowledge of electrical overhead, underground, and network systems, operating practices, standards, equipment, materials and records systems.
Knowledge of OHSA, Electrical Utility Safety Rules and relevant safety, electrical and environmental legislation and regulations.
Thorough knowledge of reading and understanding of electrical drawings, feeder/operating prints and schematics.
Knowledge of emergency management practices related to the Ontario Power System Restoration Plan and IESO Market Participant Rules on Emergency Preparedness and System Restoration.
Strong analytical and problem-solving skills.
Strong verbal and written communication skills; develop strong relationships across the organization to build a network of stakeholders.
Demonstrate flexibility and adaptability to changing or ambiguous work conditions; able to work in a fast-paced, high-pressure environment.

Location

Ontario

Work Type

Full-time

Experience Level

Supervisor

Education Level

Journeyperson Distribution System Operator certification
University degree in a related field

Salary/Compensations

$118,000.00 - $148,000.00 CAD annually

Benefits

Competitive Bonus
Benefits
OMERS Pension Plan

About the Company

Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario.
Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.
At Elexicon Energy we believe in living and leading our values through our daily actions.
Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future.
This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence!

Equal Opportunity

Elexicon Energy embraces and celebrates our collective diversity.
We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.
Elexicon Energy is an equal opportunity employer.
We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve.
We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.
In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please email us at HR@elexiconenergy.com and we will work to meet your needs.