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About the Role
As an Account Director, you will lead one of our most complex, highest-profile B2B technology relationships. You will navigate matrixed stakeholder environments with confidence, lead large cross-functional delivery teams, and hold the strategic and commercial thread across trade show activations, executive keynotes, content production, and international events. This is a high-visibility role with a clear path upward, intended for future leaders of the organization.
Responsibilities
- Lead large, complex and high-visibility projects across a key technology client, spanning large-scale global trade show activations, executive keynotes, media events, content programs, and international projects in collaboration with global offices.
- Build and own the operating rhythm for each account, structuring how the agency team works together, how client communication flows, and how decisions get made.
- Design the process the situation requires and optimize it continuously.
- Develop deep fluency in clients’ business: their organizational structure, their stakeholders, their strategic priorities, and the internal dynamics that shape decisions and approvals.
- Serve as the primary creative and strategic champion for the account.
- Collaborate with a cross-functional team of creatives, strategists, and production experts to ensure all work aligns with brand guidelines, strategic goals, and high standards for quality.
- Maintain an uncompromising standard for output quality across every touchpoint.
- Stay ahead of industry trends, emerging formats, and competitive activity relevant to clients’ sectors, bringing perspective and provocation to client conversations.
- Elevate the role of events within clients' broader marketing strategy, challenging conventional approaches to measurement and effectiveness.
- Own the organic growth of accounts, identifying opportunities to deepen Jack Morton’s footprint, expand program scope, and increase strategic value.
- Manage account revenue and profitability with rigour, including project-level financial oversight, scope management, and commercial discipline.
- Proactively map the stakeholder landscape within each client organization to identify and close gaps in Jack Morton’s relationships.
- Support new business pitches as a senior contributor, bringing client intelligence, account experience, and presentation confidence.
- Identify and activate partnership opportunities across Jack Morton’s practices and capabilities to unlock integrated solutions.
- Lead large, cross-functional delivery teams with clarity and intention, setting expectations, removing blockers, and fostering an environment where people do their best work.
- Coach and develop junior account team members through meaningful assignment, honest feedback, and active investment in their growth trajectories.
- Serve as a model for how to operate at the client-agency interface: strategic, composed, prepared, and always adding value.
- Contribute to a team culture defined by high standards, genuine collaboration, and the shared conviction that the work can always be better.
- Foster a team environment that is diverse, equitable, and inclusive, where different perspectives are sought and different working styles are supported.
Requirements
- 10+ years of agency-side experience in experiential marketing, brand experience, or integrated event production.
- Proven track record leading complex B2B technology accounts across multiple program types including trade shows, conferences, executive events, content, and international projects.
- Experience managing $5–10M+ program budgets with full commercial accountability.
- Demonstrated ability to lead large, cross-functional delivery teams across account management, production, creative, and strategy.
- Deep familiarity with matrixed client environments and complex multi-stakeholder management.
- Experience building or rebuilding account operating models, not inheriting them.
- Skilled at mapping and navigating complex, matrixed client organizations.
- Holds financial ownership with confidence, including revenue forecasting, scope management, and margin discipline.
- Credible and composed working with VP and Director level day-to-day.
- Builds the process from the ground up for each account, continuously refining how the team works.
- Brings initiative, perspective, and presence that makes clients and colleagues want to follow their lead.
- Operates as a genuine partner to Creative and Strategy leads.
- Builds and executes strategic account plans with measurable outcomes.
- Moves fluidly between strategic oversight and hands-on execution.
- Anticipates where a program, client relationship, or team dynamic is heading, and acts before issues become problems.
- Direct experience on hyperscale tech clients is strongly preferred.
- International program delivery experience, including collaboration with overseas agency offices, is strongly preferred.
- Exposure to global user conferences and trade shows at the scale of flagship tier one conferences, CES, Cannes Lions, Mobile World Congress, or equivalent is strongly preferred.
- Experience supporting or leading new business pitches at the agency-level is strongly preferred.
Skills
- Stakeholder Architecture
- Commercial Acumen
- Executive Presence
- Operating Rhythm Ownership
- Future Leader Mindset
- Creative & Strategic Partnership
- Growth & Strategic Execution
- Hands-On Versatility
- Proactive Problem-Solving
Location
- US remote
- Hybrid in an office preferred
Work Type
- Hybrid
- Remote
Experience Level
- 10+ years of agency-side experience
About the Company
- At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve.
- We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections.
- We build on each other's ideas, challenge conventions, and show up for one another every day.
- Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.
- This is a place where curiosity drives what’s next, boldness raises the bar, and every win is shared.
- Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.
- Experience without limits—in your work, your growth, and your impact.
Equal Opportunity
- Jack Morton is an equal opportunity employer; we strongly value diversity at our companies.
- We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.