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About the Role

This role exists to address bugs, friction points, and product rough edges that slow users down and erode trust. You will triage issues, resolve them quickly, and exercise judgment on what to fix, escalate, or ignore, ensuring product quality so leadership can focus on future development. This role offers growth potential into building products directly or client-facing solutions.

Responsibilities

Triage and resolve product issues reported by users with speed and precision.
Work in the codebase, submit fixes, and validate them before release.
Interpret user feedback to identify real problems and prioritize accordingly.
Monitor product quality, flagging patterns and systemic issues.
Own testing changes, checking edge cases, and confirming workflows.
Utilize AI tools like Claude Code to accelerate issue resolution.
Communicate crisp, specific updates to relevant teammates.
Document fixes, edge cases, and recurring issues to build institutional knowledge.

Requirements

Hands-on experience in a QA, product, or technical support role for software products.
Experience building or experimenting with Claude Code and applying AI tooling.
Proven track record of resolving product issues quickly and independently.
Ability to extract signal from noise in user feedback.
Understanding of UX to differentiate real problems from surface complaints.
Clear written communication skills for escalating issues effectively.
Comfort working without a detailed process and creating personal management systems.
A desire to move fast and resolve issues promptly.
Strong product taste and understanding of user experience.
Ability to take ownership and complete responsibilities without constant oversight.
Honesty about knowledge gaps and willingness to ask clarifying questions.
Motivation for growth and earning increased responsibility.

Skills

Bug triage
Bug resolution
Codebase work
Fix submission
Validation
User feedback interpretation
Prioritization
Product quality monitoring
Testing
Edge case testing
AI-assisted workflows
Claude Code
Cross-functional communication
Documentation

Location

US
Canada

Work Type

Independent Contractor
Remote
Full-time (potential conversion)

Experience Level

Senior

Salary/Compensations

$20-30/hr

About the Company

Human Agency is scaling rapidly with a growing pipeline of opportunities requiring exceptional talent.
The company's mission is to bring on individuals who can help realize its next chapter of growth.
It operates as a company of doers where leaders are hands-on, teams work flat, and everyone contributes.
The best ideas win, regardless of origin, as clients trust the company for strong outcomes.
The company prioritizes clients' missions, products, and bottom lines, acting as stewards of their goals.
They create products, strategies, and assets that are beautiful, functional, practical, usable, and designed for real-world impact.
Humans are considered the most valuable resource, seeking teammates who raise the bar.
The company partners with organizations to explore, design, and implement AI strategies that are secure, scalable, and human-centered.
They believe AI should amplify human potential and build with that conviction.
Their goal is to empower teams to work smarter, move faster, and unlock new possibilities through responsible innovation.
The company leads with purpose, love, and adventure, doing meaningful work with people they care about.

Equal Opportunity

Human Agency is an Equal Opportunity Employer.
The company values diverse perspectives.
They are committed to building inclusive, high-performing teams where everyone can do their best work.