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About the Role
The Payroll Operations Specialist supports the compliance infrastructure that keeps customers’ payroll operations running smoothly. This role owns operational workflows across state registrations, employer account maintenance, workers’ compensation, business registrations, and related requirements, working closely with various internal and external partners to resolve issues and ensure a strong customer experience.
Responsibilities
- Own end-to-end workflows across assigned areas, including state registrations, employer account maintenance, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements.
- Research state and local requirements and determine the steps needed to establish and maintain employer accounts, business registrations, and coverage.
- Work directly with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues.
- Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures.
- Investigate and resolve registration, account access, policy, coverage, and other operational issues.
- Maintain accurate customer records, credentials, documentation, deadlines, and status tracking.
- Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners.
- Identify recurring issues and improve processes, documentation, controls, and automation.
- Manage a high-volume workload while prioritizing time-sensitive and high-risk work.
- Support other Payroll Operations initiatives and duties as business and team needs evolve.
Requirements
- 2+ years of experience in payroll operations, state or business registrations, workers’ compensation, insurance operations, compliance operations, or a related field.
- Strong ownership and ability to manage work from intake through resolution with limited oversight.
- Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems.
- Excellent attention to detail with the ability to manage multiple deadlines and workflows.
- Strong written and verbal communication skills with a customer-focused approach.
- Comfortable working directly with government agencies, carriers, vendors, and cross-functional partners.
- Curiosity and willingness to develop deep subject-matter expertise.
Skills
- multi-state employer or business registrations
- account maintenance
- workers’ compensation policy administration
- renewals
- audits
- carrier relationships
- FQAL
- RAA
- SOI
- business compliance filings
- payroll
- fintech
- PEO
- benefits
- insurance
- high-growth operational environment
Location
- US employees in New York City
- US employees in Los Angeles
- US employees in Seattle
- US employees in the San Francisco Bay Area
- US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area
- Canadian employees (any location)
Work Type
- full-time
Experience Level
- 2+ years
Salary/Compensations
- US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500—$96,200 USD
- US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $77,000—$86,600 USD
- Canadian employees (any location): $80,800—$90,900 CAD
Benefits
- base salary
- equity (stock options/RSUs)
About the Company
- Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer.
- Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.
- New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Equal Opportunity
- All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
- We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.
- If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.