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About the Role
Daymark Health is seeking an Associate Product Manager to act as an operational hub for the product and engineering team. This role offers significant ownership, focusing on advancing the proprietary Care Management platform by managing tickets, organizing the backlog, coordinating QA, triaging issues, and serving as a primary contact for technical support questions from clinical and operational teams. The position involves close collaboration with Engineering, Design, Data, Operations, and Clinical teams to ensure operational efficiency and support care delivery.
Responsibilities
- Own and organize the product backlog, refining tickets, tagging and prioritizing work, and ensuring clarity for engineering.
- Translate needs into clear user stories, acceptance criteria, and lightweight specifications in partnership with Product, Engineering, and Design leads.
- Plan and execute daily product rituals, including sprint planning, standups, backlog grooming, and retrospectives, while keeping cross-functional partners informed.
- Act as the initial point of contact for bug reports and feature requests, investigating issues, and collaborating with Engineering on prioritization and resolution.
- Serve as a first point of contact for technical support questions from clinical and operational teams, troubleshooting issues and escalating complex problems.
- Plan and manage QA/UAT for new features, verify fixes, and confirm release readiness, communicating changes to affected teams.
- Maintain up-to-date product specifications, workflows, known issues, and release notes.
- Gather feedback from clinical and care teams through shadowing, interviews, and data analysis to inform problem statements and opportunities.
- Address urgent operational needs and solve problems outside the core scope with a bias to action.
Requirements
- 2+ years of professional experience in product management, product operations, project management, QA, or a comparable operational role.
- Experience in healthcare is required, preferably in a care delivery or clinical software context.
- Strong organizational and project management skills with the ability to structure ambiguous, fast-moving situations.
- Ability to manage a busy backlog, bug reports, and multiple stakeholders simultaneously.
- Clear and confident communication skills with diverse audiences, including clinical staff.
- Ability to translate between technical and non-technical language and between clinical workflows and product requirements.
- Takes initiative and operates with autonomy, figuring out what's needed and making it happen.
- Direct experience in the healthcare space with a motivation to understand clinician, care team, and patient workflows.
- Comfort with product and project management tools such as Jira, Linear, Asana, Notion, Claude, or Figma.
- Detail-oriented approach to documentation, QA, and requirements.
- Collaborative spirit, working well across teams.
- Motivated by improving the healthcare system and aligned with Daymark's mission.
- Basic Life Support (BLS) certification required for patient-facing roles.
- Compliance with Daymark's Employee Vaccination and Testing policy required for patient-facing roles.
- Proof of a valid driver's license required for roles involving in-home patient visits.
Skills
- Product Management
- Product Operations
- Project Management
- QA
- Healthcare
- Care Delivery
- Clinical Software
- Stakeholder Management
- Communication
- Technical Translation
- Clinical Workflow Translation
- Problem Solving
- Jira
- Linear
- Asana
- Notion
- Claude
- Figma
- Documentation
- EHR Systems (plus)
- Care Management Platforms (plus)
Location
- Remote
- New York
- Philadelphia
- Boston
Work Type
- Fully Remote
Experience Level
- Associate
Salary/Compensations
- $100,000 - $115,000 annually
About the Company
- Daymark Health is a value-based oncology company redefining the cancer care experience.
- Daymark's platform offers personalized cancer care, including care navigation, symptom support, behavioral health, and social resources.
- The company utilizes evidence-based interventions and a hybrid in-person + virtual care model.
- Daymark is led by CEO Dr. Justin Bekelman and backed by Maverick Ventures, Yosemite, Oncology Ventures, Healthier Capital, Blue Venture Fund, and Healthcare Foundry.
Equal Opportunity
- Daymark Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.