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About the Role
To ensure smooth store operations in the absence of the Store Manager, maintaining store appearance, security, and customer service. Responsibilities include staff supervision and training, policy implementation, leadership, and fostering a welcoming environment.
Responsibilities
- Assist with the development of weekly schedules within the labor budget.
- Ensure store security and timely communication of facilities emergencies.
- Communicate concerns to the Store Manager, including customer complaints, staff performance, and maintenance issues.
- Maintain a working knowledge of cooperative business principles.
- Ensure timely receipt of orders, coding, and submission of invoices.
- Verify buyers maintain appropriate stock levels and accuracy.
- Operate and understand the POS system.
- Ensure shelves are fully stocked, rotated, clean, and well-organized.
- Ensure accurate product labeling, descriptions, prices, and sales signage.
- Provide ongoing training for staff on front-end systems, customer service, storewide systems, and product lines.
- Train staff in security procedures.
- Ensure accuracy and security of all cash handling.
- Provide friendly customer service at all times.
- Assist customers with product questions and special orders.
- Offer suggestions for purchases and product preparation.
- Ensure retail and storage areas are clean and meet health department standards.
- Assist with inventory counts and ensure accuracy.
- Maintain store equipment and report any necessary repairs.
- Take unsafe equipment out of service.
- Follow GreenStar safety rules and assist other employees with safety needs.
- Correct unsafe equipment and conditions, communicating with management.
- Participate in safety training programs and perform other tasks to ensure a safe work environment.
- Maintain good working relationships with other staff.
- Follow store-wide policies and procedures.
- Ensure clear, direct, and respectful communication with staff.
- Treat staff and managers with consistency and fairness.
- Fill in for all staffing positions and perform daily tasks.
- Document and update procedures, systems, and checklists.
- Assist with maintaining procedure manuals.
- Provide feedback to the Store Manager on staff performance.
- Ensure retail department personnel compliance with policies and procedures.
- Model supportive and participatory leadership, promoting team building and motivating staff.
- Participate in preparing agendas for department meetings.
Requirements
- Excellent customer service skills, projecting an outgoing, friendly personality.
- Effective communication skills, including active listening and clear instruction delivery.
- Ability to handle and prioritize multiple demands calmly, with a high tolerance for stress.
- Ability to resolve conflicts and de-escalate situations.
- Attention to detail and accuracy.
- Supervisory experience preferred.
- Experience with cash registers, retail operating systems, and computer software is a plus.
- Ability to lift 50 lbs.
Skills
- Customer service
- Communication
- Conflict resolution
- Attention to detail
- Supervisory skills
- Cash handling
- Retail operations
- POS systems
Location
- Store
Work Type
- Full-time
Experience Level
- Level IV
Benefits
- Excellent time off benefits
- Affordable and flexible health care
About the Company
- GreenStar Co-op is committed to being an inclusive organization free from discrimination.
- We seek out and welcome people from diverse communities to participate in a community-owned cooperative business structure.