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About the Role
The Renewal Solutions Manager supports SHI's renewal business by managing renewal opportunities, enabling sales teams, and driving operational excellence. This role provides dedicated support, strategic guidance, pipeline visibility, and renewal expertise across a broad portfolio of manufacturers and programs, partnering with Sales, Partner Operations, and external vendors to ensure accurate, efficient, and proactive renewal management.
Responsibilities
- Serve as the primary operational renewal resource for assigned sales teams and territories.
- Act as a subject matter expert on renewal programs, processes, tools, and partner-specific requirements.
- Manage renewal opportunities throughout the renewal lifecycle, ensuring accurate status tracking and timely progression.
- Develop and maintain a renewal pipeline using internal renewal management and reporting tools.
- Conduct strategic business reviews and renewal planning sessions with sales teams to align on upcoming opportunities and risks.
- Provide guidance on pricing programs, incumbency protections, renewal registration opportunities, and margin optimization strategies.
- Identify upsell, cross-sell, and contract consolidation opportunities within the renewal customer base.
- Create customer-facing and internal renewal quotes in accordance with established processes and partner requirements.
- Maintain accurate opportunity data and provide visibility into pipeline health, renewal status, and customer engagement activity.
- Create and maintain internal documentation and knowledge resources.
- Collaborate with internal stakeholders and external partners to improve renewal outcomes.
- Support process improvement initiatives and automation efforts that increase operational efficiency and scalability.
- Maintain a high standard of operational excellence, accountability, and customer service while supporting the SHI sales organization.
Requirements
- Proficiency in Microsoft Office applications including Excel, Outlook, PowerPoint, and Teams.
- Ability to utilize CRM platforms, renewal management tools, and reporting systems.
- Ability to analyze renewal data and translate findings into actionable recommendations for sales.
- Ability to cultivate and maintain effective relationships with multiple stakeholders.
- Ability to manage and prioritize a large portfolio of renewals while maintaining data accuracy.
- Completed Bachelor’s Degree required.
- 1-3 years of experience in sales support, renewals, operations, account management, customer success, or a related business function.
- Ability to work in a fast-paced environment supporting multiple priorities and stakeholders.
- Strong organizational and problem-solving skills.
- Ability to travel up to 10%.
- Willingness to obtain and maintain Partners’ Certifications during employment.
Skills
- Communication
- Multi-Tasking
- Analytical Thinking
- Prioritization
- Teamwork
- Interpersonal Skills
- Strategic Thinking
- Presenting
- Problem Solving
- Initiative
- Time Management
- Adaptability
Experience Level
- 1-3 years
Education Level
- Bachelor’s Degree
Salary/Compensations
- $45,000 - $65,000 (base salary)
- $55,000 - $75,000 (estimated on-target earnings)
Benefits
- Medical
- Vision
- Dental
- 401K
- Flexible spending
About the Company
- Since 1989, SHI International Corp. has helped organizations change the world through technology.
- SHI is a $16 billion global provider of IT solutions and services.
- Over 17,000 organizations worldwide rely on SHI’s concierge approach.
- SHI has 7,000 employees.
- SHI is the largest minority- and woman-owned enterprise in the U.S.
Equal Opportunity
- Equal Employment Opportunity – M/F/Disability/Protected Veteran Status