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About the Role
The Patient Services Coordinator is a key role in the clinic, serving as the first point of contact for patients and ensuring a welcoming, smooth, and positive experience. This position helps maintain clinic operations and builds relationships with patients, offering valuable experience in the medical field.
Responsibilities
- Welcome patients with a warm, friendly, and positive attitude
- Check patients in and room them for their appointments
- Coordinate appointments and help keep the clinic running efficiently
- Answer incoming calls promptly and professionally
- Respond to patient emails, text messages, and faxes and ensure timely follow-up
- Answer patient billing and insurance questions and help resolve concerns
- Clearly and confidently explain insurance coverage, benefits, and out-of-pocket costs
- Enter and update patient and insurance information accurately
- Collect and process payments when needed
- Help maintain strong patient relationships and provide an exceptional overall experience
- Complete bi-monthly inventory and help keep the clinic stocked and organized
- Keep snacks and supplements organized and fully stocked
- Complete cash deposits twice weekly and maintain accurate daily End-of-Day records
- Support the clinic team with administrative and clerical tasks as needed
- Maintain a clean, organized, welcoming front desk and waiting area
- Attend monthly, quarterly, and annual meetings as needed
- Follow HIPAA requirements and all clinic policies and procedures
Requirements
- High school diploma or equivalent required
- Previous healthcare or front-office experience preferred
- Ability to maintain patient confidentiality and professionalism
- Successful completion of a criminal background check
- Saturday availability is required 2–3 Saturdays per month
Skills
- Friendly
- Positive
- Energetic
- Exceptional customer service
- Strong communication
- Working with people
- Organized
- Detail-oriented
- Multitasking
- Dependable
- Teamwork
- Professional
- Compassionate
- Computer proficiency
- Email proficiency
- Fax proficiency
- Basic technology proficiency
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- High school diploma or equivalent
- Associate degree preferred
Salary/Compensations
- $23/Hour
Benefits
- Two weeks of paid training
- Health, dental, and vision insurance
- Disability insurance
- 401(k) with 5% company match
- Scrubs provided
- Paid time off
- Tuition reimbursement
- Employee discount + Plus One
- Opportunities for growth and advancement
About the Company
- SynergenX, Low T Center, and HerKare are leading providers of hormone replacement, weight management, and targeted wellness services.
- Our clinics are dedicated to helping patients feel their best and reach their health goals.
Equal Opportunity
- Low T is an equal opportunity employer committed to providing a workplace where individuals are respected, valued, and given the opportunity to succeed.
- We do not discriminate based on any legally protected characteristic.
- Reasonable accommodations are available upon request.