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About the Role

As a Turner & Townsend Project Management Director, you will be responsible for client management and department-related management services within multiple geographic markets, programs, and asset classes to achieve the company's strategic business objectives by delivering outstanding results to our client. This role is part of the Enterprise Project Management division, managing projects from initiation through completion for dedicated client groups as part of a multi-service outsourcing contract, with responsibility for global teams delivering commercial office fit-out, retail, and Move Adds & Change services.

Responsibilities

Communicate with the client and manage client expectations on resourcing needs, project and programme performance, risks, status reporting, and issues escalation.
Direct all phases of the delivery process for large and high-profile clients including procurement, contracting, planning, tracking, and execution.
Provide formal supervision to direct report employees in Canada, the US and EMEA, monitoring training and development, conducting performance evaluations and coaching, and overseeing recruiting and hiring.
Coordinate and manage the team's daily activities, establish work schedules, assign tasks, cross-train staff, and set and track staff and department deadlines.
Ensure that contract procurement, negotiation, execution, administration, and closeouts are accurate, timely, and compliant.
Develop new business growth and maintain existing business relationships.
Maintain full responsibility for the financial performance of market, program, and client accounts.
Identify complex project risks, lead reviews, and develop risk mitigation and backup plans.
Apply deep knowledge of multiple disciplines, broad industry knowledge, and commercial awareness to drive financial and functional performance.
Lead by example and model behaviors consistent with Turner & Townsend values.
Negotiate with senior management, customers, and external parties of divergent interests to reach agreements of strategic importance.
Conceptualize new methods, techniques, processes, and standards across job disciplines or functions.
Direct the resolution of highly complex or unusual business problems by applying advanced critical thinking.
Work in partnership with the Account Alliance Director, Facility Management teams, Transaction teams, Procurement and other teams to provide a fully integrated and seamless service.
Ensure that all account KPI’s and SLA’s are achieved.

Requirements

Minimum of 12+ years post-graduate experience in real estate project management.
Polished communicator with experience presenting and liaising with client executive and C-Suite level employees.
In-depth knowledge of financial terms and principles and the ability to analyze the most complex business/financial data and develop innovative solutions.
Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
Ability to exchange sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
Expert organizational skills with an unrivaled inquisitive mindset.
Ideally have retail project delivery experience and experience with clients/organizations in the financial and professional services sector.

Skills

Real Estate Project Management
Client Management
Financial Management
Risk Management
Negotiation
Leadership
Microsoft Office Suite
Organizational Skills
Retail Project Delivery
Financial Services Sector Experience

Location

Global

Work Type

Hybrid

Experience Level

12+ years post-graduate experience

Education Level

Bachelor's Degree preferred
LEED AP, PMP, and/or CCM designation(s) preferred

Benefits

100% covered health and dental benefits for you and your dependents (including paramedical services)
Health spending account
RRSP option with company matching
Annual learning and development budget
Access to a range of online learning tools, and support for career development and growth
Coverage of one professional membership or license fee per year
Vacation, flex and sick days
Commitment to creating a diverse, equitable and inclusive culture

About the Company

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with clients across real estate, infrastructure, energy and natural resources, they transform together delivering outcomes that improve people’s lives.
Capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Majority-owned by CBRE Group, Inc., they work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Equal Opportunity

Turner & Townsend is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.