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About the Role

As a Senior member of the Central Exams Team, you will assist in providing operational leadership for the delivery of centrally administered examinations, ensuring secure, fair and efficient assessment processes. Working closely with academic and professional services colleagues, you will lead a team responsible for examination delivery across multiple campuses while driving service excellence and continuous improvement.

Responsibilities

Lead the operational delivery of centrally administered examinations, ensuring all activities are accurate, secure and compliant.
Act as a senior contact for academic and professional stakeholders, providing expert advice on examination processes and regulations.
Work closely with the Tooting-based Senior Exams Officer to promote the alignment and consistency of exam activities across campuses.
Lead the team in coordinating examination schedules, venues, reasonable adjustments, systems and invigilator arrangements.
Resolve complex issues, support colleagues and contribute to service improvements that enhance the student experience.

Requirements

Experience delivering examination or similar operational services within higher education or a complex regulated environment.
Strong knowledge of examination processes, academic regulations and compliance requirements.
Highly organised, able to manage competing priorities, evaluate risk and work to tight deadlines.
Excellent communication, stakeholder management and problem-solving skills.
Experience supporting colleagues and promoting inclusive, student-focused services is highly desirable.

Skills

Examination processes
Academic regulations
Compliance requirements
Communication
Stakeholder management
Problem-solving

Location

City St George's
Clerkenwell
Tooting

Work Type

Hybrid
On campus (approx. 60%)
Flexibility required

Experience Level

Senior

Salary/Compensations

Sector-leading salary

Benefits

Pension scheme
Comprehensive package of staff training and development

About the Company

City St George’s, University of London is the University of business, practice and the professions.
Brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
One of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
Students are at the heart of everything that they do, and they are committed to supporting them to pursue their career and personal ambitions.
Research is engaged, at the frontier of practice and has a positive impact on the world around us.
Academic Services plays a key role in supporting the educational mission of City St George's, delivering professional, responsive and effective academic administration across the University.

Equal Opportunity

Committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
Welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
Operates a guaranteed interview scheme for disabled applicants.