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About the Role
As Duty Manager, you will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, while safeguarding sustainability, wellness, and out-of-the-ordinary experiences. You will support the Front Office Manager & Assistant Front Office Manager and assume responsibility for the efficient operation of the Front Office.
Responsibilities
- Take ownership of the Front Office operation during your assigned shift, ensuring operational priorities and responsibilities are effectively coordinated and completed.
- Maintain a strong and visible presence throughout the Front Office and guest areas, engaging naturally with guests and hosts and identifying opportunities to enhance the guest experience.
- Support the Front Office Manager and Assistant Front Office Manager in maintaining the highest standards of guest service and operational excellence.
- Ensure each guest receives a genuine, warm and personalized welcome and that their individual needs and preferences are anticipated and attended to throughout their stay.
- Take ownership of guest requests, concerns and complaints, delivering thoughtful and appropriate service recovery and ensuring effective follow-up.
- Support and empower Supervisors, Guest Experience Makers and Guest Services hosts in resolving guest requests and concerns, stepping in when additional authority, judgement or support is required.
- Work closely with Reservations, Housekeeping, Food & Beverage, Spa, Guest Services, Security and other departments to ensure guest needs are anticipated and met, and the overall guest journey is seamless.
- Maintain oversight of arrivals and departures, paying particular attention to VIPs, repeat guests, special occasions and guests with specific preferences or requirements.
- Maintain a thorough knowledge of all facilities and services offered by Six Senses London as well as room types, locations and layouts, rates, packages and relevant Front Office policies and procedures.
Requirements
- All candidates must hold the right to work in the UK to be considered.
- Sponsorship is not available for this role.
Skills
- Advanced MS Office – Word, Excel, PowerPoint and Outlook.
- Familiarity with various hotel systems including POS, PMS and CRM platforms.
- Fluent in English.
Location
- Six Senses London
Work Type
- Full-time
Experience Level
- At least 4 years’ experience in a similar luxury hotel operational role.
Education Level
- Bachelor’s degree in Hospitality, Hotel or Business Management.
Salary/Compensations
- Competitive Salary Package
Benefits
- Up to 33 Days of Paid Holiday Per Year
- Global Career Development
- Hotel & Dining Discounts
- Complimentary Nights at Six Senses
- Enhanced Family Leave
- Comprehensive Financial Protection
- Holistic Wellbeing
- Travel Season Ticket Loans
- Medicash Plan
- Community & Volunteering Opportunities
- Health Assured & Wisdom App
About the Company
- Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses.
- At Six Senses, we believe in taking care of our hosts just as much as our guests.
Equal Opportunity
- Six Senses London is an equal opportunity employer.
- This policy applies to all terms and conditions of employment.