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About the Role

The Critical Time Intervention Supportive Counselor provides intensive, short-term support to individuals transitioning from hospital, shelter, or incarceration into the community. This role involves addressing emotional, social, and psychological needs, building trusting relationships, fostering coping strategies, and connecting clients with resources for successful community reintegration.

Responsibilities

Conduct thorough assessments of clients’ emotional, psychological, and social needs.
Provide individualized support, including developing coping strategies for managing stress, anxiety, and adjustment to community living.
Monitor clients' progress and adjust support plans as necessary.
Provide immediate emotional support during crises, including de-escalating situations and offering practical problem-solving strategies.
Assist clients in managing emotional distress during the critical transition period, focusing on stabilization and enhancing emotional well-being.
Offer counseling services to help clients address underlying psychological issues.
Complete necessary documentation for legal, health, and social service purposes, ensuring compliance with privacy regulations.
Help clients access community-based resources, such as housing, healthcare, employment, social services, and mental health treatment.
Advocate for clients by helping them navigate social service systems.
Support clients in developing life skills, such as budgeting, time management, and communication.
Empower clients to make decisions regarding their own care, fostering independence and self-sufficiency.
Provide psychoeducation to clients regarding mental health, substance use, coping mechanisms, and self-care.
Work closely with the CTI team to ensure that each client’s needs are being met.
Participate in regular team meetings to discuss client progress, challenges, and strategies.
Communicate regularly with other professionals involved in the client’s care.
Promote a welcoming, inclusive, and non-judgmental environment for clients and for the team.
Accurately document all interactions with clients and all efforts made towards client engagement.
Submit all progress notes within 48 hours of the client encounter.
Effectively utilize electronic systems including electronic documentation and reporting systems.
Provide education to other members of the Care Coordination Division and other JFS departments on Critical Time Intervention services.
Attend agency and department in-service training and staff meetings as well as any other agency related activities as required.

Requirements

Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC), or Licensed Marriage and Family Therapist (LMFT).
Active New York State licensure.
Minimum of 1-2 years of post-master’s experience working with clients who have mental health, or co-occurring mental health and substance use disorders.
Experience with the CTI model or similar time-limited interventions is a plus.
Strong communication and interpersonal skills with the ability to build rapport and trust with clients.
Ability to provide emotional support, conflict resolution, and crisis intervention in high-stress situations.
Knowledge of mental health, substance use, and housing systems, as well as community-based resources.
Strong problem-solving and decision-making skills.
Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment.
Ability to assess client needs and develop individualized care plans.
Familiarity with case management software and documentation systems.
Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems.
Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision.
Must have access to a reliable vehicle.
Must possess a valid, clean driver’s license.
Must be sufficiently self-insured with liability insurance in the amount of $100/$300k.

Skills

Emotional support
Conflict resolution
Crisis intervention
Problem-solving
Decision-making
Client assessment
Care plan development
Case management software
Documentation systems
Internet research
Computer skills (Outlook, Word, Excel, PowerPoint, web-based health information systems)
Bilingual skills desirable

Location

Office
Community

Work Type

Full-time
Flexible hours including days and some evenings and/or weekends

Experience Level

1-2 years post-master’s experience

Education Level

Master's degree in Social Work, Mental Health Counseling, or Marriage and Family Therapy
Active New York State Licensure (LMSW, LCSW, LMHC, or LMFT)

Salary/Compensations

$58,000 to $63,000 per year

Benefits

$6000 Sign On Bonus
Health insurance
Dental insurance
Vision insurance
Accrued Paid Time Off (PTO) of 4+ weeks
401k retirement plan with agency contribution of 4%
13+ observed holidays annually
Reduced full-time work week of 35 hours
Early close on Fridays

About the Company

For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need.
Services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth.
Reputation is the result of exceptional staff.
Committed to providing a supportive work environment.
Values: Be a Mensch, Be Purpose-Built, Be Resolute.

Equal Opportunity

Jewish Family Services of Western New York is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.