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About the Role
The Global Client Executive (GCE) role focuses on building sustainable Chubb-Client relationships to drive account retention and business growth. This is achieved through enhanced interaction with risk managers and brokers, effective client service, formal account planning, engaging internal leadership, and understanding Chubb's business objectives. GCEs are expected to embody a service-oriented and accountable attitude, continuously improving client interactions and experiences.
Responsibilities
- Meet with assigned clients and brokers to discuss the current Chubb relationship and client's Risk Management Goals.
- Review and update the client plan annually to provide insights on the current relationship and potential expansion opportunities.
- Lead the Stewardship process for clients, brokers, and the Chubb account team.
- Customize stewardship meetings and processes to fit individual client needs and goals.
- Hold annual stewardship meetings or provide periodic account/stewardship updates throughout the year.
- Provide assigned clients with access to Chubb senior management and product line leadership.
- Promote the Chubb brand identity and recognition within the global insurance market.
- Understand product line and regional business plans and translate them into actionable strategies for assigned clients.
- Ensure the entire relationship is considered in the decision-making process for existing and targeted business lines.
- Manage overall service delivery and assigned tasks for each client to meet expectations and foster loyalty.
- Demonstrate appropriate accountability and authority when carrying out tasks and escalate necessary issues to senior management.
- Maintain and update client-specific Profit & Loss exhibits annually to understand historical and current relationships.
- Share client-specific P&L statements with Chubb senior management to assist with key account-level decisions.
Requirements
- Minimum 10+ years working with risk managers, risk management accounts, and their brokers.
- Prior experience working at Chubb and/or in the insurance industry with proven experience in managing relationships and accounts.
- Demonstrated analytical, strategic planning, and organizational skills.
- Excellent communication, influence, and negotiation skills with the ability to exercise positive influence over formal and informal organizations and management at all levels.
- Proven strategic planning ability as evidenced by successful development and implementation of business and marketing plans.
- Proven experience in managing cross-functional teams.
Skills
- Analytical skills
- Strategic planning
- Organizational skills
- Communication skills
- Influence skills
- Negotiation skills
- Relationship management
- Account management
- Cross-functional team management
Location
- Global
Work Type
- Full-time
Experience Level
- 10+ years
Salary/Compensations
- $174,000 to $254,000
Benefits
- Comprehensive benefits package
About the Company
- Chubb is a world leader in insurance with operations in 54 countries.
- Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.
- The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.
Equal Opportunity
- At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.
- Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.
- Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.
- Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.