Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Enterprise Solutions Technical Lead role.

Rezi rewrites your resume against City of Toronto's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Enterprise Solutions Technical Lead posting at City of Toronto — free, in seconds.

About the Role

As Senior Enterprise Solutions Technical Lead, Microsoft 365, you will report to the Portfolio Manager – Strategic Enablement and will be part of a Technology team providing both oversight, as well as leading implementation of multiple strategic initiatives including Collaboration and Microsoft 365. This key role will focus on strategy, planning, solutioning, rollout, and evolution of the Microsoft 365 platform tools and services, with a forward-looking approach to meet evolving business needs throughout the city. You will be hands-on, engaging in solution analysis, formulation, coordination as well as advising managers and teams on programs and services at both strategic and operational levels. You will provide innovative, resourceful solutions, identifying approaches, concepts, and methods of analyzing complex and sometimes competing priorities.

Responsibilities

Support and build the Microsoft 365 roadmap within City of Toronto.
Lead the design, implementation, rollout, and optimization of Microsoft 365 Toolset and solutions, with an initial focus on tools such as Intune and Purview.
Collaborate with business stakeholders to understand their needs and requirements for enterprise solutions, translating them into technical designs and architecture.
Drive the evaluation, selection, and integration of tools and services to support business processes and workflows effectively.
Drive the adoption and utilization of M365 tools across the organization through user training, change management initiatives, and ongoing support.
Provide technical leadership and guidance to project teams throughout the implementation lifecycle, including solution design, configuration, testing, deployment, and support.
Develop comprehensive solution architectures and design documents for solutions, ensuring alignment with best practices and organizational standards.
Collaborate with cross-functional teams, to ensure alignment of enterprise solutions with overall business objectives and strategies.
Leverage knowledge of business systems technologies to provide leadership in the identification and evaluation of technology options for business areas.
Analyze and troubleshoot complex issues within applications, providing recommendations for long-term improvements.
Evaluate business and technical design alternatives.
Propose cost-effective solutions that improve program/service delivery.
Develop feedback loop cycles and collaborate with users and stakeholders to understand requirements and objectives, translating them into comprehensive technical solutions and architectures.
Establish use cases and traceability matrices based on interviews and requirements.
Build metrics and reporting in support of CMO and FMO KPIs.
Act as a subject matter expert on M365 technologies, providing guidance and support to stakeholders, Technology teams, and end-users on technical issues, best practices, and troubleshooting.
Act as the bridge between Technology, Users, and Stakeholders, leading meetings and workshops as required to ensure technology solutions are meeting requirements.
Lead discussions with other Technology teams and delivery partners.
Deliver presentations to development teams and client audiences as required.
Convey recommendations in clear non-technical terms.
Create project reports, presentations, business cases, and systems documentation as required.
Develop and maintain technical documentation, standards, and best practices for Microsoft solutions, including architectural diagrams, configuration guides, and troubleshooting procedures.
Provide input into RFC/RFI/RFP and negotiation of contracts.
Develop and maintain documentation for configurations, processes, and procedures to support knowledge sharing and training initiatives.
Quick to gain knowledge in new areas and become a productive contributor.
Develop ongoing positive working relationships within Technology Services, as well as with client and partner Divisions.
Foster collaboration and service excellence in cross-functional teams, and act as a trusted advisor to senior leadership across the organization.
Build collaborative relationships with City stakeholders and senior management and assists them in recognizing where Technology Services can add value to, transform or support program operations.
Foster and manage external partner relationships and manage large, complex contracts to deliver transformation programs and value for the City investments.
Cultivate a sense of unity where each member understands their purpose and impact with focus on excellent customer service and experience.
Build high performance and resiliency through trust, transparency, and respect.
Encourage creativity and innovation by welcoming diverse perspectives, promoting healthy debate, and questioning the status quo.
Respect others’ ideas and create a sense of independence and ownership.

Requirements

Extensive experience in enterprise solutions architecture, technical leadership, and implementation, with a customer-first approach.
Extensive experience with implementation of Microsoft 365 including design, configuration, deployment, and optimization.
Experience in Agile delivery, with successful large-scale rollouts of Microsoft365 SaaS solutions, including data ingestion, integration, role-based permissions, security, and change management.
Strong understanding of SaaS and specifically Microsoft 365.
Strong understanding of enterprise IT delivery and cybersecurity principles.
Keen focus on Customer Experience and Useability in all solutions.
Strong change management skills, including the ability to create concise & clear user guides, iterated on based on feedback loop.

Skills

Microsoft 365
Intune
Purview
SaaS
Agile delivery
Data ingestion
Integration
Role-based permissions
Security
Change management
Enterprise IT delivery
Cybersecurity principles
Customer Experience
Usability
Technical leadership
Solution architecture
Microsoft 365 roadmap development
Technical design
Architecture development
Tool evaluation and selection
User training
Solution design
Configuration
Testing
Deployment
Support
Cross-functional collaboration
Business systems technologies
Troubleshooting
Technical options evaluation
Cost-effective solution proposal
Feedback loop development
Use case establishment
Traceability matrix development
Metrics and reporting
Subject matter expertise
Meeting and workshop facilitation
Presentation delivery
Technical documentation
Standards development
Best practices development
RFC/RFI/RFP input
Contract negotiation
Knowledge acquisition

Location

Metro Hall, 55 John St, Toronto, ON M5V 0C4

Work Type

Full-time
Permanent

Experience Level

Senior
Extensive experience

Education Level

Microsoft Certified: Administrator, Security, Compliance, and Identity Fundamentals (Asset)
ITIL Foundation (Asset)

Salary/Compensations

$126,000.00 - $176,140.00

About the Company

The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population.
Consistently ranked one of the world’s most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities.
Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents, and businesses.
In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards, and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.
Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities: Build Resilient Foundations, Deliver User-Centric Solutions, Harness Data Power, and Empower Stakeholders.

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.