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About the Role
Canada Life is seeking a highly skilled Microsoft Teams Administrator with strong telephony and legacy telecom experience to support and evolve our enterprise collaboration and voice services. This role is critical in ensuring the seamless delivery of Microsoft Teams Phone capabilities, including number management, carrier integrations, and service optimisation across the organisation.
Responsibilities
- Manage and support Microsoft Teams Phone System (policies, dial plans, voice routing)
- Administer Calling Plans, Direct Routing and/or Operator Connect configurations
- Coordinate number porting and manage number inventory
- Review and validate telecom billing and carrier invoices
- Support legacy telephony migrations to Teams
- Troubleshoot voice, connectivity, and call quality issues
- Maintain documentation for governance and audit purposes
Requirements
- Experience in telephony or unified communications
- Experience with Microsoft Teams Phone System
- Strong knowledge of PSTN and call routing
- Experience with number porting and telecom billing
- Strong troubleshooting and analytical skills
Skills
- PowerShell scripting for Teams
- Networking concepts (QoS, latency, jitter)
- ITSM tools like ServiceNow
Location
- Canada
Work Type
- Permanent
- Full Time
- Hybrid
Salary/Compensations
- $60,000 - $90,000 annually
Benefits
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
About the Company
- We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
- We’re looking for people who live our values everyday: we step up, do the right thing, and deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
Equal Opportunity
- We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
- Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.