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About the Role
The Customer Delivery Specialist (DS) is responsible for proactive assignment and management of Rogers for Business customer orders, ensuring that customer delivery requirements are executed within defined milestones, helping to support sales and drive growth across all lines of business. The DS is accountable for leading the deployment of standard projects, including wireline solutions, IP technology, SIP, and Managed Wi-Fi onboarding.
Responsibilities
- Responsible for order fulfillment, coordination, and administration for business customer orders, ensuring delivery procedures meet defined intervals.
- Receive and validate Clean Order Package (COP) requests via Salesforce for all lines of business, including Wireline, Data Centre, IOT, and Service Migrations.
- Coordinate with internal and external project resources to plan, prepare, and execute delivery requirements.
- Facilitate status meetings and oversee project critical milestones.
- Process MACD requests for existing Rogers for Business Services.
- Build customer relationships by providing prompt and exceptional service through communication and delivery, embodying I AM SERVICE behaviors.
- Define schedule and delivery plans to communicate with customers and assess risk factors.
- Coordinate and communicate firm installation dates (FOC) with the customer.
- Act as the liaison with field technicians.
- Ensure timely billing activation upon service delivery and communicate service activation and billing closure to the customer.
- Track orders diligently for revenue reporting.
Requirements
- 2+ years of experience within the Telecommunication industry, Business to Business segment preferred.
- Knowledge of Rogers Business services, products, and procedures.
- Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC.
- Excellent proficiency with CBS, Salesforce (TOM), and unified desktop.
- Strong communication skills (oral and written) and ability to interface with all levels of the organization across cross-functional teams.
- Ability to bring new ideas and approaches appropriate to the business, challenging the status quo.
- Strong analytical and problem-solving skills.
- Ability to promote a collaborative team culture through active listening, seeking to understand, and information sharing.
- A pre-employment background check will be conducted.
- Candidates must clear a criminal background check.
- A credit check and driver's abstract may be required depending on the role.
Skills
- Ethernet technology and topology
- IP Technology
- SIP
- MPLS
- Wi-Fi
- UCC
- CBS
- Salesforce (TOM)
- Unified desktop
- Communication skills
- Analytical skills
- Problem-solving skills
- Presentation skills
Location
- Calgary, AB
Work Type
- Onsite
- Full time
Experience Level
- 2+ years
Education Level
- Post Secondary education in a related Technology or Telecommunications field
- PMP certifications an asset
- Bilingualism (English & French) an asset
About the Company
- Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today.
- The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable.
- These solutions are built to allow businesses to operate more efficiently, reduce costs, and improve productivity and collaboration.
- We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work.
- Come build a rewarding career at Rogers and be a driving force behind our success story!
Equal Opportunity
- At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.
- We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.
- Everyone who applies for a job will be considered.
- We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.
- We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.
- Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.
- You matter to us!