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About the Role
Lead the next phase of growth across Genesys’ UK and Ireland customer base by expanding strategic relationships, accelerating AI adoption, and unlocking new value within existing accounts. This role sits at the centre of Genesys’ agenda, helping leading organisations to deliver world class customer experience through AI-powered engagement at scale.
Responsibilities
- Own and deliver expansion sales across Genesys’ UKI enterprise install base, driving consistent overachievement of quota
- Lead and develop a team of Account Executives, enabling high performance through structured coaching, clear accountability, and targeted hiring
- Drive adoption of AI-led solutions across the customer base, positioning Genesys as a strategic partner in AI-powered CX transformation
- Build and expand executive-level relationships, influencing customer strategy and aligning Genesys solutions to long-term business outcomes
- Develop and execute account expansion strategies that increase platform adoption, contract value, and customer lifetime value
- Lead complex commercial negotiations and deal strategy for large-scale, multi-year enterprise opportunities
- Establish rigorous pipeline management, forecasting accuracy, and MEDDPICC discipline across the team
- Partner cross-functionally with Customer Success, Solutions Consulting, Marketing, and Partners to accelerate expansion and customer value realisation
- Act as an executive sponsor on key accounts, supporting escalations, renewals, and strategic growth initiatives
Requirements
- Multiple years of leadership experience managing enterprise sales teams
- Proven track record of exceeding revenue targets in enterprise SaaS environments
- Strong experience selling into existing accounts, including expansion, upsell, and multi-year deal cycles
- Demonstrated success leading teams in complex, high-value enterprise sales environments
- Experience with structured sales methodologies such as MEDDPICC
- Strong executive presence with the ability to engage and influence C-level stakeholders
- Experience scaling and hiring high-performing enterprise sales teams
- Based in the United Kingdom with strong knowledge of the UKI enterprise market
Skills
- AI-powered experience orchestration
- AI adoption
- CX and AI roadmaps
- AI-powered CX transformation
- MEDDPICC
Location
- United Kingdom
Work Type
- Expansion Sales
Experience Level
- Senior Director
Benefits
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs for employees and their families
About the Company
- Genesys helps organizations create better customer experiences through AI-powered experience orchestration.
- Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
- We help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
- Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
- Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control.
- As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Equal Opportunity
- Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.