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About the Role

The WMS Super User is responsible for the efficient transmission, storage, and analysis of information using computer networks, systems, the Internet, and databases. This role involves installing, maintaining, and supporting the facilities' computer systems, providing general maintenance and system updates, analyzing problems, and monitoring networks for availability. The position may require gathering data to evaluate system performance, identify user needs, and determine system requirements, as well as being on-call outside of normal business hours to resolve system failures.

Responsibilities

Acts as the primary support for the client’s systems solutions for the user community.
Develops and maintains tracking tools for support service requests and resolutions by location and resource.
Engages appropriate expert resources for complex support issues outside of WMS-Red Prairie and/or SAP application.
Works with the company’s team to close support service request issues and support testing activities.
Works with project teams to implement, maintain, and improve Internal Systems.
Ensures company and company assets are maintained responsibly.
Effectively communicates relevant IT-related information to site and client management.
Maintains system efficiency, ensuring all components work properly together.
Tests and coordinates system modifications and troubleshoots problems.
Maintains communication with corporate IT and operations staff.
Works with corporate IT to resolve complex issues.
Determines ways to store, organize, analyze, use, and present data in collaboration with IT.
Produces regular reports on a daily, weekly, and monthly basis.
Ensures all RF Standard Operating Procedures (SOP’s) are current.
Trains associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.
Responds to inquiries about WMS-Red Prairie and/or other related computer issues.
Refers questions to the appropriate person when needed.
Responsible for professional verbal and written communication with all internal and external customers.
Adheres to professional etiquette standards when communicating with management, coworkers, customers, and visitors.
Assists with various research projects and/or special projects.
Oversees manpower, recruiting, retention, and development of people for the operation within the scope of responsibility.
Ensures procedures exist at all sites to guarantee client service, productivity, and facilities/equipment maintenance.
Sets goals for continuous improvement for the assigned site.

Requirements

Mid to Senior Microsoft Office skills.
Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region.
Experience in the administration and maintenance of infrastructure, software, systems, etc.
Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS.
Wi-Fi experience / RF systems and equipment experience.
English (reading, writing, verbal).
Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).
Communication (facilitation skills and very mature communication skills to communicate to all levels in the organization).
Basic to Intermediate skills needed.
Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment).
Analytical skills (e.g., storing information, data management, mining data, learning, and following procedures).
Either Four-year degree in a computer-related field or 2-year degree and relevant experience is basic requirement.
Minimum of 2 years of job related/relevant experience.
3-5 years of experience is preferred.
Experience dealing with end users, vendors, and clients.
End-to-end understanding of business intelligence and all components required to run a BI environment.
Good mathematical skills.
Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).
Customer passion (customer service).
Personal integrity (behaving with integrity, sensitivity to others).
People and relationship management skills (e.g., demonstrating teamwork, sensitivity to others).
Results driven (being dependable, persistent/overcoming barriers, productive, resourceful, demonstrating work ethic, drive to achieve goals, IT compliance, prioritizing, reading, taking initiative, taking ownership, working autonomously, project management skills).
Change management skills (e.g., learning agility, adapting to change).
Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community.
Must be able to work in unregulated temperatures within the warehouse.
Ability to lift/carry and push/pull 21-50 pounds.
Ability to reach above shoulder, reach outward, squat, or kneel.
Must be able to lift, bend, stoop, reach, and climb.
Must be able to lift up to 30 pounds.
Must be able to stand for several hours per day.
Must be able to travel by plane and/or automobile.
Rarely exposed to fumes or airborne particles, toxic or caustic chemicals.
Noise level in the work environment is usually low to moderate.
Working conditions are normal for a warehouse environment.
Exposure to changing warehouse temperatures is possible.
May be required to be “on-call” outside of normal business hours.

Skills

Microsoft Office
Red Prairie
RF/ RDTs
UNIX
proprietary WMS
Wi-Fi
RF systems and equipment
Interpersonal communication
Business & financial acumen
Analytical skills
Data management
Mathematical skills
Teamwork
Project management skills
Change management skills

Location

USA - New Berlin, 18200 W Lincoln Ave

Work Type

Full Time

Experience Level

Minimum of 2 years of job related/relevant experience
3-5 years of experience is preferred

Education Level

Four-year degree in a computer related field or 2-year degree and relevant experience

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.
Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

About the Company

DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road.
Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth.
Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals.
We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA.
We don’t just work – we aim to shape the future of logistics.
This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.
We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere

Equal Opportunity

DSV is an equal employment opportunity employer.
Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.
DSV reserves the right to defer or close a vacancy at any time.