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About the Role

The Victim Services Officer is responsible for delivering the Provincial Victim Services Program, supporting survivors and families of human trafficking and sexual exploitation in accordance with relevant legislation.

Responsibilities

Maintain an effective communication network with Justice, community, and government officials.
Coordinate services for victims of crime within the criminal justice system and the community.
Monitor and recommend intervention strategies to address identified gaps in service.
Support victims in accessing justice and provide referrals to culturally appropriate resources.
Ensure the confidentiality of client information and maintain a caseload of sensitive files.
Provide support to meet client needs and refer to specialists as needed.
Accurately enter client service information into the Victim Services case management system.
Assess risk and communicate information in accordance with the High-Risk Domestic Violence Case Coordination Protocol.
Collaborate with other government and community organizations for outreach, navigation, and support.
Work with other organizations to provide culturally specific supports and services.
Collaborate with African Nova Scotian and Indigenous communities to understand complexities of sexual violence.
Maintain knowledge of all relevant legislation, policies, and procedures.
Promote diversity through ongoing education, communication, and support.
Participate in human trafficking and sexual exploitation initiatives, committees, training, and outreach.

Requirements

Bachelor’s degree (typically in the Social Sciences) and three years' related experience, or an equivalent combination of education, training, and experience.
Experience in client assessment and interviewing techniques.
Experience in case management and computer skills.
Knowledge of the criminal justice system and community resources.
Knowledge of the Victims’ Rights and Services Act, the Criminal Code of Canada, and the Canadian Victims Bill of Rights.
Understanding of the complexities of human trafficking and sexual exploitation and their traumatic impacts.
Experience working with individuals who have been human trafficked/sexually exploited and with vulnerable populations.
Excellent oral and written communication skills.
Good organizational ability.
Strong interpersonal skills, including the ability to work as part of a team.
Demonstrated empathy, warmth, and tact.
In-depth understanding of human dynamics and the effects of victimization.
Sound judgment and the ability to work with self-confidence and decisiveness.
A high level of judgment, independent decision-making, and discretion.
Access to reliable transportation is required.
Ability to speak French is an asset.

Skills

Client assessment
Interviewing techniques
Case management
Computer skills
Communication (oral and written)
Organizational ability
Interpersonal skills
Teamwork
Empathy
Judgment
Decision-making
Discretion

Location

SYDNEY

Work Type

Permanent
Full-time

Experience Level

Three years' related experience

Education Level

Bachelor's degree in Social Sciences
Equivalent combination of education, training and experience

Salary/Compensations

$2,698.22 - $3,273.84 Bi-Weekly

Benefits

Defined Benefit Pension Plan
Health Insurance
Dental Insurance
Life Insurance
General illness coverage
Short Term Disability
Long Term Disability
Vacation
Employee and Family Assistance Programs

About the Company

The Justice Supports and Services Division of the Department of Justice consists of three programs: Maintenance Enforcement Program, NS Restorative Justice Program, and Victim Services.
Victim Services offers a range of services to help victims of crime, promote victims’ rights and interests, and advise government on issues relating to victims of crime.
We work with justice partners and the community to develop policies and programs that address the needs of crime victims.
We provide the Provincial Victim Services Program, Child Victim/Witness Program, Criminal Injuries Counselling Program, Victim Impact Statement Program, Restitution Program and the Sexual Offense Legal Representation Program.

Equal Opportunity

This opportunity is designated to applicants that are or identify as Indigenous Peoples (First Nations, Inuit, or Métis).
We welcome applications from Indigenous People, African Nova Scotians, Persons of African Descent, Racialized Persons, Persons with Disabilities, 2SLGBTQIA+ Persons and Women in occupations or positions where they are under-represented.
We are committed to providing an inclusive and accessible recruitment process.
Candidates may request accommodations based on any grounds protected by the Human Rights Act.