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About the Role
This role is pivotal in delivering essential services by organizing resources, ensuring operational performance, and leading people and assets to exceed service expectations. You will build strong relationships with clients and residents, ensuring operations align with company standards and investigating incidents.
Responsibilities
- Organize resources (people, vehicles, equipment) to best effect, prioritizing the well-being of people and service to customers and communities.
- Ensure training and competency checks are in place for all roles.
- Monitor operational performance, follow up on complaints, and problem-solve for operational challenges.
- Deliver a first-time collection culture and all contractual performance KPIs, including updating LLPG information.
- Lead people and assets to deliver/exceed service expectations.
- Develop excellent day-to-day relationships with client officers and residents, built on trust and service delivery.
- Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
- Investigate safety incidents, underperformance, and disciplinary incidents.
Requirements
- Experience in developing/mentoring people
- Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.
Skills
- Waste management
- IOSH Managing Safely
- HGV licence
Location
- Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex HA0 1ES
Work Type
- Full time
- 40 hours per week
- Monday to Friday
- 6:00am to 15:00 pm
- Working 1 in 4 weekends
Salary/Compensations
- £42,740.88 per annum
- annual performance bonus
Benefits
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities
- Access to Company car
- Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.
About the Company
- With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services.
- We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025.
- This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
Equal Opportunity
- We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.
- As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
- We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.