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About the Role
The Street to Home Supportive Housing program provides housing for seniors experiencing homelessness, potentially with mental health and/or substance use challenges. As a Client Support Worker, you will promote participant well-being and independence, support their goals, enhance their quality of life, and foster an inclusive, supportive environment.
Responsibilities
- Build positive, respectful relationships with program participants, providing emotional support and encouraging active engagement.
- Deliver one-on-one support aligned with Coordinated Care Plans, assisting with form completion and navigating community resources.
- Participate in the intake process, including applicant screening, interviews, onboarding, and follow-up.
- Monitor client progress and well-being, contributing to care plan evaluations and recommending adjustments.
- Support goal setting and care planning to promote independence and community integration.
- Assist with activities of daily living and use tools such as ADL/IADL to assess and support client needs.
- Facilitate housing stabilization by helping with applications, monitoring waitlists, and liaising with housing support organizations.
- Encourage participation in community activities and identify services that meet individual needs.
- Collaborate with external service providers and community partners.
- Respond to crises and distress behaviors using de-escalation strategies and trauma-informed approaches.
- Perform delegated health-related tasks, including medication management under professional guidance.
- Arrange and accompany clients to appointments and community activities.
- Maintain accurate documentation and case notes.
- Uphold health and safety standards, including emergency procedures and fire regulations.
- Contribute to program development and evaluation initiatives.
Requirements
- Social Service Worker diploma or other related education.
- 2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.
- Ability to interact effectively with high-risk, marginalized, and vulnerable individuals.
- Demonstrated ability and experience dealing with aggressive behaviors and effective de-escalation and boundary-setting skills.
- Demonstrated ability in written, oral, and interpersonal communication skills.
- Demonstrated ability to work both independently and as part of a team.
- Demonstrated ability in conflict resolution and crisis intervention skills.
- Demonstrated use of good judgment.
- Demonstrated competency with using computers, databases, and web-based applications.
- Knowledge of geriatric and aging issues.
- Knowledge of harm reduction approach.
- Knowledge of Mental Health Act.
- Knowledge of community resources and various systems in Toronto.
- Ability to lift up to 40 lbs.
Skills
- De-escalation strategies
- Trauma-informed approaches
- Medication management
- Conflict resolution
- Crisis intervention
- Harm reduction
- Communication skills
- Interpersonal skills
- Teamwork
- Independent work
- Judgment
- Computer proficiency
- Database usage
- Web application usage
Location
- 540 Cedarvale Avenue, Toronto, ON
Work Type
- Permanent full-time
- Bargaining Unit
- Exclusively Onsite
- Evening shifts
- Weekend shifts
Experience Level
- 2+ years’ experience
Education Level
- Social Service Worker diploma or other related education
Salary/Compensations
- External Rate: E7 - $45,885.11
- Internal Rate: E8 - $46,821.54
About the Company
- WoodGreen is an equal opportunity employer.
- We are committed to providing an inclusive and barrier-free selection process and work environment.
- This public job posting uses AI-powered tools to screen, assess, or select applicants.
Equal Opportunity
- If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.