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About the Role
The Student Services Accounts & Partners@3 Associate is a key contact for students, families, faculty, and the public, handling inquiries and assisting with registration, billing, and attendance. This role manages the registration database, enrollment, and billing, while also performing administrative duties and supporting departmental projects.
Responsibilities
- Process student enrollment, attendance, account adjustments, and withdrawals/refunds.
- Generate billing, collection, and financial letters.
- Serve as parent contact for billing, including enrollment and management of automatic payments.
- Follow up on collections.
- Setup database for online registration, including course creation, calendar preparation, and offering updates.
- Run database queries and preliminary reports.
- Monitor data for accuracy and tracking, performing data cleanup.
- Conduct audit reporting.
- Identify opportunities for deeper engagement for incoming and returning students.
- Transcribe preschool contracts from School Admin.
- Participate in the management and maintenance of financial aid.
- Place students in offerings following Open House.
- Input and maintain student information in the database.
- Act as a family liaison, guiding families through registration casework and phone calls.
- Coordinate efforts to effectively engage and retain students.
- Lead response and resolution for Partners@3 queries and issues.
- Provide clerical and administrative office support.
- Relieve the receptionist for breaks.
- Act as the weekend receptionist.
- Greet and assist visitors.
- Open, close, and maintain the reception area.
- Distribute studio keys and documents to faculty/staff.
- Bring mail to the post office/mailbox.
- Answer phones, field questions, and direct calls.
Requirements
- Bachelor’s degree or relative experience.
- Bookkeeping experience and capacity to maintain financial records.
- Strong customer service experience and interpersonal skills.
- Ability to work collaboratively as part of a team.
- Ability to listen to and engage people of various backgrounds.
- Ability to maintain a professional demeanor at all times.
- Excellent organizational skills and attention to detail.
- Ability to set priorities and manage competing demands.
- Ability to draft and edit correspondence.
- Strong computer skills including Microsoft Office.
Skills
- Customer service
- Interpersonal skills
- Teamwork
- Organizational skills
- Attention to detail
- Priority management
- Correspondence drafting and editing
- Microsoft Office
Location
- Onsite
Work Type
- Full-time
Experience Level
- Associate
Education Level
- Bachelor's degree
Salary/Compensations
- $55,000-$60,000
About the Company
- Third Street Music School is the nation's longest-running community music school, transforming lives through the arts for 132 years.
- Founded in 1894, the school provided immigrants with housing support, food, medical care, and arts enrichment.
- Today, Third Street is committed to empowering youth through arts education and uniting the diverse communities of NYC.
- The school serves over 5,000 students annually.
Equal Opportunity
- We are deeply committed to diversity, inclusion and equal opportunity in our recruitment and hiring.
- We seek to build and sustain a team that is reflective of the vibrant community we serve.
- Candidates of all backgrounds, experiences, and identities are welcome and encouraged to apply for any of our open positions.
- Our commitment to diversity embraces a collegial Third Street community in which faculty and staff of every racial identity feel a sense of belonging, feel supported and valued in their work, free from tokenization.