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About the Role
As a Senior Digital Analyst within Customer, you will leverage industry-leading tools and data visualization to understand customer behavior on digital channels, feeding insights into various business teams. Your role will involve project-based work, daily insights and analysis, and enabling stakeholder self-service, potentially specializing in a specific area.
Responsibilities
- Provide insights into customer behavior on digital channels, presenting findings through conversations, insight packs, or self-serve dashboards with recommendations.
- Identify opportunities to enhance reporting and processes through automation, optimization, and adoption of emerging technologies and best practices.
- Manage stakeholder relationships across digital, e-commerce, and broader analytics teams to prioritize and deliver the backlog, ensuring accurate data capture.
- Drive personal development and support others through training, identifying development needs in the evolving data and analytics landscape.
- Understand stakeholder strategies and goals, translating them into analytical requirements and ensuring their implementation.
- Champion, educate, and coach the business in analytics and self-service, promoting reporting, tools, and data in daily activities.
Requirements
- An agile and innovative thinker with a creative, logical, and methodical approach to problem-solving.
- An experienced communicator who is credible, articulate, compelling, and engaging.
- Able to build trust with stakeholders, present technical concepts to non-technical audiences, and make value-driven recommendations.
- A self-starter with initiative and strong self-management skills, capable of prioritizing work against business objectives and collaborating in a fast-paced environment.
- Excited by digital, retail, and fashion, eager to derive insights from data and adopt new technologies and tools.
- Passionate about self-development and the development of others, adaptable with a growth mindset.
- Proactive and positive mindset that embraces change in a fast-moving environment.
- A clear desire to create value from data and adaptable to changing circumstances.
- Experienced with Adobe Analytics and capable of adapting to new technologies quickly.
- Familiarity with data visualization techniques or tooling (e.g., Tableau, QlikView, Microsoft Power BI, or MicroStrategy) is beneficial but not essential.
- An interest in data coding languages (e.g., SQL, Python/R, VBA).
Skills
- Data Visualization
- Adobe Analytics
- Tableau
- QlikView
- Microsoft Power BI
- MicroStrategy
- SQL
- Python
- R
- VBA
- Analytics
- Reporting
- Automation
- Optimization
- Stakeholder Management
- Communication
- Problem Solving
Location
- UK
Work Type
- Full-time
Experience Level
- Senior
Benefits
- 40% staff discount
- Friends & family discounts
- Reward platform for external discounts and offers
- Private pension scheme
- Virtual GP access
- Life assurance policy from day one
- Buy more holiday scheme
- Extra paid day off on your birthday
- Enhanced maternity, paternity, adoption, and shared parental leave
- Interest-free season ticket loans
- Cycle2Work scheme
- Partnership with Retail Trust and Fashion & Textile Children's Trust
About the Company
- A feel-good fashion brand making style accessible and fun for over 55 years.
- Operates via website, mobile app, and over 300 stores in the UK.
- Values include: play to win, customer obsessed, we are one, and it starts with me.
- Believes fashion should be a force for positive change.
- Celebrates inclusion and diversity.
- Prioritizes development and offers training for progression.
- A flexible employer with a range of working patterns.