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About the Role
The Royal College of Dental Surgeons of Ontario (RCDSO) is seeking a Program Administrator to oversee the administrative workflow for sedation authorizations and facility inspections. This role supports the development, implementation, and maintenance of related programs and services within the Facility Inspection Program (FIP) department.
Responsibilities
- Oversee the day-to-day operations of processing sedation authorizations and facility inspections.
- Ensure facilities are re-inspected on schedule and are in compliance with the Standard of Practice – Use of Sedation and General Anesthesia in Dental Practice.
- Bring potential concerns to the manager’s attention using a risk-based approach.
- Oversee the issuing of letters with the results of sedation provider reviews and facility inspections.
- Train and supervise administrative staff responsible for processing sedation applications, provider record reviews, and facility inspections.
- Develop and maintain administrative workflows and documentation of administrative processes, policies, and procedures.
- Maintain tracking systems, statistics, and reporting related to sedation authorizations and facility permits.
- Support IT systems improvements.
- Respond to complex telephone/email inquiries regarding FIP Department processes and requirements.
- Assume delegated authority to approve authorizations and facility permits in the manager’s absence.
- Oversee the CT program staff and sedation program staff in the manager’s absence.
- Oversee the annual sedation renewal process and workflows.
- Maintain department files, databases, and records.
- Assist with the recruitment and selection process of new direct-report staff.
- Perform other duties as assigned.
Requirements
- Completion of a two to three-year community college program.
- Three to five years of position-related experience.
- Excellent organizational skills and ability to prioritize assignments in a fast-paced environment.
- Excellent customer service and communication skills to effectively engage with internal and external stakeholders.
- Excellent analytical skills and critical thinking abilities.
- Ability to interpret, explain, and administer complex legislated requirements and by-laws.
- Excellent interpersonal skills, including a high level of diplomacy, patience, and tact.
- Extensive knowledge of Microsoft Office Suite and Adobe Acrobat.
- Adept at learning new technologies and implementing data-driven solutions.
- Experience in a legal or regulatory environment is an asset.
- Previous supervisory experience is an asset.
- Excellent French language proficiency is an asset.
Skills
- Leadership
- Client service
- Organizational skills
- Prioritization
- Customer service
- Communication skills
- Analytical skills
- Critical thinking
- Interpersonal skills
- Diplomacy
- Patience
- Tact
- Microsoft Office Suite
- Adobe Acrobat
- Data analysis
- Research
- Evidence-based decision making
- Technology adoption
- French language proficiency
Location
- Toronto
Work Type
- Contract
- Onsite
Experience Level
- Three to five years of position-related experience
Education Level
- Two to three-year community college program
Salary/Compensations
- Base annual hiring salary from $78,148 to $87,916.50 (pro-rated for the duration of the secondment)
Benefits
- Comprehensive extended health benefits package
- Paid vacation
- Sick days
- Job and/or career-related learning and development opportunities
- Half-day Fridays between July 1st and September 1st
- Half-day workday before statutory holidays
- Onsite gym
- Corporate discount to GoodLife Fitness
- Wellness-related webinars
- Opportunities to connect with colleagues through virtual and in-person social events
About the Company
- The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation.
- As the governing body for more than 12,000 dentists in Ontario, our mission is to act in the public interest by putting patients first.
- We are committed to transparency, accessibility, openness, and fairness in all our work.
- Our inclusive, flexible and collaborative workplace helps us build better regulation that puts the public first.
Equal Opportunity
- Accommodation is available upon request under the Ontario Human Rights Code.