Front Desk & Receptionist - Parent Coordinator at The Sensory Studio
The Sensory Studio · NY, US
6 days agoImpress employers and recruiters.
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About the Role
The Patient Coordinator serves as the primary point of contact for families, playing a critical role in creating meaningful connections and ensuring the smooth operation of the practice. This role is ideal for someone who enjoys building relationships, solving problems, and creating exceptional experiences for families while balancing the operational demands of a busy pediatric therapy practice.
Responsibilities
- Serve as a primary point of contact for prospective and current families via phone, email, text, and in-person interactions
- Conduct initial patient intake calls and gather information regarding concerns, therapy needs, and scheduling requirements
- Create, maintain, and update patient records and documentation
- Schedule intake interviews, therapy sessions, and ongoing appointments
- Manage appointment changes, cancellations, waitlists, and provider schedule adjustments
- Release and coordinate school-year and summer schedules
- Assist with copay collection and basic patient account inquiries
- Coordinate intake paperwork and ensure required documentation is completed and received
- Communicate effectively with therapists, supervisors, and administrative staff regarding patient needs and scheduling matters
- Monitor and prioritize multiple communication channels while ensuring timely follow-up
- Support day-to-day office operations and administrative initiatives
- Maintain confidentiality and professionalism in all patient interactions
- Identify opportunities to improve processes, efficiency, and the overall family experience
Requirements
- Exceptional verbal and written communication skills
- Outstanding customer service and relationship-building abilities
- Strong organizational and multitasking skills
- Excellent attention to detail and follow-through
- The ability to remain calm, professional, and solution-focused in a fast-paced environment
- A natural sense of empathy and emotional intelligence
- Strong technology skills and comfort learning new software and systems
- The ability to think critically, solve problems, and work independently
- Professional judgment and the ability to maintain appropriate boundaries
- A collaborative team-oriented mindset
- A positive attitude and professional presence that helps create a welcoming environment for families and staff alike
- Experience in a medical office, therapy practice, healthcare setting, customer service, hospitality, education, or other service-oriented environment
- Familiarity with electronic medical records (EMR) systems and patient scheduling platforms
- Basic understanding of medical office operations and healthcare terminology
- Knowledge of common insurance and billing terminology, copays, deductibles, and patient financial responsibility preferred, but not required
- Strong proficiency with Microsoft Office, Google Workspace, and technology-based systems
- Experience working with children and families is a plus
Skills
- Customer service
- Relationship building
- Organization
- Multitasking
- Attention to detail
- Follow-through
- Calmness under pressure
- Professionalism
- Solution-focused
- Empathy
- Emotional intelligence
- Technology proficiency
- Critical thinking
- Problem-solving
- Independent work
- Professional judgment
- Teamwork
- Positive attitude
- Microsoft Office
- Google Workspace
Location
- Staten Island
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Salary/Compensations
- Competitive salary
Benefits
- 401(k)
- Competitive salary
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
About the Company
- The Sensory Studio is a private pediatric speech and occupational therapy practice dedicated to helping children build confidence, develop skills, and reach their fullest potential.
- With multiple locations serving families throughout Staten Island, our team is committed to providing exceptional clinical care while creating a welcoming, supportive, and positive experience for every child and family who walks through our doors.