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About the Role

Meneses Law is an Immigration Law Firm seeking a Sign-Up Representative to be an initial point of contact for potential clients, ensuring a seamless onboarding process and providing ongoing support. This role requires excellent communication skills, attention to detail, and a customer-centric approach to enhance the client experience.

Responsibilities

Greet clients and make them feel welcome.
Guide clients through the initial sign-up process, ensuring all required documentation is completed accurately and efficiently.
Collect and verify client information to facilitate smooth onboarding.
Serve as a point of contact for potential clients, addressing inquiries and providing prompt, clear, and concise information.
Establish and maintain positive client relationships through effective communication and responsiveness.
Address and resolve potential client concerns or issues promptly showing a proactive and solution-oriented approach.
Educate clients on the firm's processes, services and timelines, ensuring they understand the legal procedures.
Have the emotional intelligence and maturity to have difficult conversations with clients to encourage them to hire the firm for legal services.
Provide ongoing customer service by acting as the liaison between the potential client and Meneses Law team that will include weekly/monthly follow-up with clients after they check in by telephone.
Document conversations and report to management with any concerns clients may have.
Adherence to a prescribed script is a requisite for this role, ensuring consistent and standardized communication.
Perform any other tasks or functions deemed necessary to the daily operations of the employer.

Requirements

Previous experience in customer service, client relations, or a similar role.
Friendly and strong commitment to customer service.
Proficient with Microsoft Office Suite and other relevant data tools.
Excellent time management skills, and ability to prioritize tasks in a fast-paced environment.
Ability to work independently and take initiative in problem-solving.
Ability to collaborate with cross-functional teams and communicate findings effectively.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Able to type 45 WPM or more.
English usage, spelling, grammar, and punctuation.
Proper phone etiquette.
Must be fluent in both English and Spanish.
Ability to work in a dynamic, fast-paced environment and meet deadlines.
This position involves regular walking, standing sitting for extended periods of time, hearing, and talking.
Occasionally involve stooping, kneeling, or crouching.
May involve close vision, color vision, depth perception, focus adjustment and viewing computer monitor for extended periods of time.
Involves manual dexterity for using keyboard, mouse, and other office equipment.
The ability to move and lift items up to 10 pounds.
Must have the ability to work on a flexible schedule based on department and company needs.

Skills

Customer service
Client relations
Microsoft Office Suite
Data tools
Time management
Prioritization
Independent work
Problem-solving
Collaboration
Effective communication
Verbal communication
Written communication
Organizational skills
Attention to detail
Typing 45 WPM
English usage
Spelling
Grammar
Punctuation
Phone etiquette
Fluent in English
Fluent in Spanish
Emotional intelligence
Maturity
Integrity
Professionalism
Confidentiality
Self-motivation
Interpersonal skills
Relationship building
Influencing skills
State-of-the-art technology usage

Education Level

Associate's Degree required
Bachelor's Degree preferred

Salary/Compensations

$23.00 PER HOUR

Benefits

Medical
Employer paid dental
Vision
Employer paid life insurance
2 weeks of paid time off
10 days of paid holidays
401k Safe Harbor Match
Work life balance schedule (Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions)
Structured training programs
Meaningful career advancement opportunities
Birthday and anniversary rewards
Sophisticated, challenging work
Business professional work environment
Participate in a variety of volunteered events throughout the year

About the Company

Meneses Law is an accomplished Immigration law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients.
We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters.

Equal Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.