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Responsibilities
- Make independent decisions on employee work assignments and locations based on operational needs.
- Direct employee work assignments in a professional and courteous manner.
- Give direct orders to agents refusing an assignment when operationally necessary, while maintaining professionalism and remaining calm.
- Promptly receive and respond to telephone and radio calls professionally and in a timely manner.
- Complete daily reporting thoroughly, accurately, and in a timely manner.
- Project a positive image while responding openly, honestly, and timely to inquiries courteously.
- Perform other duties as required.
- Be flexible and work schedules that span a 24/7 operation, including weekends, holidays, and overtime as needed.
- Work shifts will be assigned and may include late nights and early mornings.
Requirements
- High school diploma, GED, or equivalent.
- Ability to understand and communicate verbal and written instructions in English.
- Detail-oriented with the ability to perform multiple tasks and make independent decisions involving the operation.
- Strong verbal and written communication skills.
- Intermediate experience with MS Office Applications.
- Must be 18 years of age or older.
- Must be legally authorized to work in the United States.
- Must pass pre-employment screenings.
- Must meet necessary requirements to obtain a security sensitive identification badge.
- Must complete all training and maintain certification through employment.
- Must possess and maintain a valid US state driver’s license.
- Ability to operate a computer to enter and retrieve data.
- Ability to lift up to 70lbs on a consistent basis.
- Ability to pass all pre-screening clearances, including a background check, hearing and vision tests, and drug screen.
Skills
- Strong communication and interpersonal skills
- Strong problem-solving skills
- Drive for operational excellence
- Organizational and planning skills
- Strong leadership skills
- Ability to motivate and coach others
- Ability to handle multiple situations simultaneously
- Analytical thinker
- Goal-directed leader
- Service-oriented performance
- Familiarity with all FAA/TSA/Airline/Company regulations
- Previous airport and/or customer service experience preferred
- Previous radio/phone dispatch experience preferred
- Previous supervisory experience preferred
Location
- SFO San Francisco International Airport
Work Type
- Full-time
- Overtime
Experience Level
- Supervisory experience preferred
Education Level
- High school diploma, GED, or equivalent
Benefits
- Competitive benefits
- Competitive wages
- Earned Paid Time off
- Discounted travel for you and your immediate family
- Career advancement opportunities
About the Company
- United Ground Express is an Equal Opportunity Employer.
- Makes hiring decisions based on business needs and the best-qualified candidates available.
- Does not discriminate in its employment decisions on the basis of any protected category.
Equal Opportunity
- UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
- United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.