Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Manager, House and Box Office Operations role.
Rezi rewrites your resume against Japan Society, Inc's job description. Free.
Tailor your resume to this Manager, House and Box Office Operations role.
Rezi rewrites your resume against Japan Society, Inc's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Manager, House and Box Office Operations posting at Japan Society, Inc — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Manager, House and Box Office Operations posting at Japan Society, Inc — free, in seconds.
About the Role
The Manager of House and Box Office Operations is the logistical anchor for Japan Society’s public programming. This role directs front-of-house operations, manages the master facility calendar, oversees ticketing systems, and directly supervises the Visitor Engagement, House Services, and Security teams. We are seeking a highly organized and action-oriented operational manager committed to improving the visitor experience, thriving under pressure, and driving seamless cross-departmental execution.
Responsibilities
- Direct the operational planning, scheduling, and ground-level execution for all public programs, receptions, and institutional activities.
- Manage the master facility calendar, allocate space efficiently, and communicate schedule updates across the organization to prevent operational collisions.
- Coordinate vendors, security, audiovisual services, and catering, acting as the primary interdepartmental liaison to resolve logistical bottlenecks in real time.
- Determine building hours in consultation with Operations leadership and enforce health, safety, and security protocols across the public space.
- Oversee all Box Office operations, ensuring precise and timely event builds and structural setup within the ticketing system.
- Collaborate with Program and Marketing departments to structure group sales, tours, and promotional codes.
- Diagnose and resolve escalated customer service issues, continuously tuning box office protocols to streamline the user experience and eliminate administrative drag.
- Recruit, train, and directly supervise Visitor Engagement Associates, House Services, and Security staff.
- Design efficient staffing schedules that protect operational coverage while optimizing labor allocation.
- Evaluate team effectiveness and provide the resources and context necessary for frontline staff to confidently support the institution.
- Process department invoices, manage expense allocations, maintain vendor relationships, and oversee mailroom and office supply operations.
Requirements
- 3–5 years of direct experience in venue operations, box office management, or event production.
- Direct supervisory experience required; proven ability to manage, train, and schedule frontline staff effectively.
- Operational experience within a museum, arts institution, or culturally specific performing arts space.
- Conversational fluency in Japanese is a strong asset, though not required.
- Bachelor’s degree or equivalent ground-level operational experience.
- Fluency in ticketing software, point-of-sale systems, and modern project management tools.
- High-velocity problem-solving skills with the ability to maintain clarity, command, and exceptional customer service under pressure.
- Ability to work on-site at Japan Society’s Midtown Manhattan headquarters.
- Legal authorization to work in the United States (Japan Society cannot provide visa sponsorship for this role).
Skills
- Ticketing software
- Point-of-sale systems
- Modern project management tools
Location
- Midtown Manhattan
Work Type
- Full-time
- Hybrid
- Occasional evening and weekend hours
Experience Level
- 3-5 years of direct experience
- Direct supervisory experience
Education Level
- Bachelor's degree or equivalent operational experience
Salary/Compensations
- $67,000 – $73,000
Benefits
- Comprehensive Health Benefits: Premium medical insurance, employer-funded Health Reimbursement Arrangement (HRA), optional pre-tax Flexible Spending Accounts (FSA), and employer-paid dental and vision coverage.
- Retirement Planning: Employer contribution of up to 10% of base salary after six months of service, optional Supplemental Retirement Annuity (SRA).
- Disability: 100% employer-sponsored short-term disability, long-term disability, and basic life insurance.
- Pre-Tax Commuter Benefit: Transit and parking flexible spending accounts.
- Paid Holidays: 15 vacation days, 10 sick days, 11 paid holidays, and paid Summer Fridays.
About the Company
- Japan Society operates on a hybrid schedule requiring in-office presence Tuesday through Thursday (9:00 AM – 5:00 PM), with remote flexibility on Mondays and Fridays, as well as occasional evening and weekend hours for live event coverage.