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About the Role
Maintain a presence on the front reception desk, offering assistance to all personnel and visitors. Sustain a professional outlook to deliver exceptional customer service and create a lasting impression.
Responsibilities
- Ensure the highest standards in property presentation are maintained.
- Keep the reception area clean, tidy, and welcoming.
- Maintain a high standard of personal appearance and adhere to dress code guidelines.
- Carry out duties in accordance with instructions from management.
- Acknowledge and action helpdesk jobs, communicating them to the Engineering department when necessary.
- Administer the visitor management system and manage new users for the occupier platform.
- Participate in the training of cover staff.
- Establish professional working relationships with team members, tenants, and contractors.
- Greet visitors, maintain an accurate log of visitor records, and obtain tenant authority for visitors.
- Assist and direct visitors to their required location or contact within the building.
- Answer telephone and intercom system queries professionally.
- Maintain an up-to-date reception operations manual.
- Ensure the reception desk is never left unmanned during opening hours.
- Deal with all on-site queries efficiently and professionally, directing them to third parties when appropriate.
- Sign in deliveries for tenants, document them, and obtain tenant ID and signature for collection.
- Acquire working knowledge of property systems and procedures to manage during absences.
- Complete all required log reports.
- Manage communications and updates to occupiers.
- Assist in the event of an emergency.
- Comply with and ensure landlord obligations for health and safety and fire precautions are met.
- Ensure contractors adhere to site H&S requirements.
- Abide by all company rules, terms, and conditions.
Requirements
- Excellent verbal and written communication.
- Ability to take initiative and work autonomously.
- Reliable, helpful, and well-presented.
- Team player with strong customer service skills.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Ability to deal with confidential information.
- Good organisational and time management skills.
- Careful and conscientious with an aptitude for attention to detail.
- Willingness and ability to learn on the job.
- Solid Corporate Customer Service Experience.
- A bubbly, positive attitude, and a visible passion for customer services.
- Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
Skills
- Customer Service
- Communication
- Time Management
- Organisation
- Attention to Detail
- Microsoft Office Suite
Work Type
- Full-time
Education Level
- GCSE standard or equivalent
Salary/Compensations
- £35,000 p/a