Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Manager, Project Delivery role.

Rezi rewrites your resume against Four Seasons Hotels and Resorts's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Manager, Project Delivery posting at Four Seasons Hotels and Resorts — free, in seconds.

About the Role

The Manager, Project Delivery, leads the successful delivery of technology initiatives, focusing on transformation, process improvement, and operational readiness. This role provides structure, discipline, and transparency to project execution from intake through benefits realization, acting as a trusted delivery partner across business functions, technology teams, and external partners.

Responsibilities

Lead multiple concurrent projects from initiation through closeout using Waterfall, Agile, or hybrid methods.
Define project scope, objectives, outcomes, deliverables, milestones, dependencies, assumptions, success measures, and acceptance criteria.
Develop and maintain integrated project plans, schedules, budgets, resource plans, and delivery forecasts.
Coordinate end-to-end delivery across discovery, requirements, design, build, testing, change readiness, deployment, hypercare, and transition to operations.
Facilitate project meetings and working sessions, ensuring clear decisions, actions, owners, and due dates.
Proactively identify and lead resolution of delivery risks, issues, and blockers, escalating when necessary.
Ensure deliverables meet quality standards and project outcomes align with the business case and intended value.
Support the intake, assessment, and prioritization of initiatives.
Maintain an accurate view of the project portfolio, including health, milestones, financials, resources, risks, issues, decisions, and interdependencies.
Prepare concise, decision-oriented reporting for sponsors, governance forums, and senior leaders.
Establish and maintain project-level risk, issue, action, and decision logs.
Track project outcomes, benefits, and lessons learned for continuous improvement.
Partner with leaders to forecast resource demand and understand available capacity.
Identify resource conflicts, capability gaps, and sequencing constraints, developing options and recommendations.
Coordinate internal resources, consultants, and vendors across functions, regions, and time zones.
Balance project demand with operational priorities, escalating capacity risks.
Help build and mature a consistent project delivery practice, including stage gates, governance routines, templates, standards, and role clarity.
Develop and maintain project artifacts such as charters, plans, status reports, RAID logs, decision logs, resource plans, test plans, cutover plans, and closure reports.
Promote fit-for-purpose delivery methods.
Coach project participants and business leads on delivery expectations, decision rights, governance, and tool usage.
Use delivery data and lessons learned to improve planning accuracy, execution quality, and stakeholder experience.
Build trusted relationships with project sponsors, business leaders, TID partners, subject-matter experts, and regional stakeholders.
Translate complex delivery information into clear messages, options, and recommendations.
Manage vendor and consulting-partner delivery against contracts.
Support statements of work, estimates, purchase orders, invoices, financial forecasting, and project budget tracking.
Create alignment across stakeholders, surface decisions early, and resolve conflicts constructively.
Partner with business owners and change leads to integrate communications, training, stakeholder engagement, and adoption activities.
Ensure business readiness, support models, operational ownership, documentation, and knowledge transfer are addressed before go-live.
Coordinate UAT planning and execution, defect triage, deployment readiness, cutover, and hypercare activities.
Support post-implementation reviews and stabilization, transitioning actions to operational owners.

Requirements

3+ years of project or program delivery experience managing cross-functional initiatives.
Experience delivering business and/or technology projects from planning through implementation and operational transition.
Experience managing multiple concurrent projects in a matrixed environment.
Experience delivering projects related to enterprise applications, HR technology, cybersecurity, infrastructure, system development, integrations, or other technology-enabled business solutions.
Experience working with business stakeholders, technical teams, vendors, and external partners.
Experience with project governance, reporting, budgeting, resource coordination, and risk management.

Skills

Project management practices, including scope, schedule, risk, resource, and stakeholder management.
Agile, Waterfall, or hybrid delivery approaches.
Project management tools such as Monday.com, Microsoft Project, Jira, or similar platforms.
Microsoft 365, including Excel, PowerPoint, Teams, and SharePoint.
Ability to prepare project status reports, dashboards, and stakeholder communications.
Business analysis, requirements gathering, testing, and implementation support.
Organization and Discipline: Maintains control of multiple priorities, details, and interdependencies.
Communication: Communicates clearly and adapts messages for different audiences.
Collaboration and Influence: Builds strong relationships and secures alignment.
Problem Solving: Identifies root causes and develops practical options.
Adaptability: Adjusts plans and methods as priorities change.
Risk Awareness: Identifies project risks and issues early.
Business Acumen: Understands how projects support business goals.
Global Mindset: Works effectively across cultures, regions, and time zones.
Continuous Improvement: Looks for ways to simplify delivery and strengthen standards.

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

3+ years

Education Level

Bachelor’s degree in a relevant discipline, or an equivalent combination of education and professional experience.
Project Management Professional (PMP), Agile or comparable project delivery certification preferred.
Change management certification, such as Prosci, is considered an asset.

Salary/Compensations

$85,000 - $125,000 CAD

About the Company

Four Seasons is a global, luxury hotel management company managing over 130 hotels and resorts and 50 private residences in 47 countries.
Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging.

Equal Opportunity

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.