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About the Role

Working as a Team Member, you will be key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience. MERKUR Slots is passionate about its customers and aims to provide a warm welcome and a great experience.

Responsibilities

Ensure venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
Ensure service rounds and refreshments are offered in line with brand guidelines.
Monitor customer actions and behaviour, noting any suspicious and/or disruptive behaviour.
Assist with any administration required to 100% accuracy.
Help ensure that promotions run smoothly and are a success.
Ensure customer service is carried out in line with company standards, resulting in customer satisfaction.
Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
Interact with customers through your shift and intervene as appropriate, logging all interactions.
Maintain a high standard of personal presentation, adhering to the brand dress code whilst on duty.
Achieve, maintain, and impart great product knowledge to customers to support their journey and enjoyment.
Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
Actively discourage harassment, victimisation, or discrimination against employees, management, or customers on the grounds of race, sex, disability, age, sexual orientation, religion, or belief.

Requirements

Experience working in a retail, hospitality, or gambling environment.
Experienced in delivering excellent customer service.
Willingness to learn and develop.
Flexible and dedicated.
Attention to detail.
Industry and compliance training will be given.

Skills

Excellent communication skills
People skills
Passion for providing first-class service

Location

Bethnal Green

Work Type

Full-time

Experience Level

Entry Level

Salary/Compensations

£13.25 - £14.75 per hour
Night Rate: £14.75 per hour between 23:00 and 06:00

Benefits

28 days holiday (including Bank Holidays)
Quarterly Bonus Scheme
Excellent Career Progression Opportunities
Contributory Pension Scheme
Life Assurance
Discounts with high street retailers and restaurants through our benefits portal
Employee assistance programme

About the Company

MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies.
The group operates internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.
MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.

Equal Opportunity

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.