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About the Role
As a Guest Experience Manager (GEM) at Impact Kitchen, you will set a high standard for hospitality and ensure guests enjoy their experience. You will lead the front-of-house team, fostering positive interactions throughout the guest journey and creating a sense of community. You will partner with culinary teams to ensure great teamwork, acting as the first and last point of contact for guests. This role offers a natural progression to Restaurant General Manager.
Responsibilities
- Leverage all available resources to deliver a world-class experience for guests, staff, and the Impact Community.
- Drive training and career development of the Guest Experience team through Impact Academy (LMS) while overseeing staff performance, recognition, and growth.
- Ensure seamless guest experience (FOH) operations by optimizing systems, enhancing communication, and driving efficiency in both dining room service and food & beverage production.
- Utilize Impact’s industry-leading tech stack to support management of the fiscal budget, boost sales, and prime cost control tools while contributing to ownership of P&Ls.
- Lead staff relations by upholding employment standards, addressing concerns, leading mentorship and coaching.
- Support leadership of weekly Restaurant Management meetings, setting clear objectives, tracking action plans, and keeping the team aligned on upcoming initiatives.
- Collaborate and learn from the Restaurant Management and Regional Operations Manager to execute financial goals, team development strategies, and guest satisfaction initiatives.
Requirements
- 2 years of restaurant team leadership & management
- Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting
- Ability to execute and thrive in a quick paced hospitality environment
- Exceptional time management and organizational skills with the ability to multitask when required
- Be able to work in a standing position for extended periods of time
- Availability to work days, evenings, and weekends as business requires
- Champion for food safety and public health practices
- Food Handlers Certification
- Barista experience
Skills
- Leadership
- Management
- Communication
- Teamwork
- Time management
- Organization
- Multitasking
- Food safety
- Public health practices
- Barista skills
Location
- Toronto
- New York City
Work Type
- Full-time
Experience Level
- Management
- Leadership
Salary/Compensations
- $70,000 - $90,000 per year
Benefits
- Meal stipend
- Substantial discount on Impact Kitchen products
- Health benefits
- Paid vacation
- Sick time
- Flexible scheduling
About the Company
- At Impact Kitchen, we believe what you eat matters. Since 2015, our mission has been to empower our community to thrive through healthy, nutrient-dense food made with high-quality, ethically-sourced ingredients. From our restaurants in Toronto and New York City to fueling professional athletes, sports teams, and wellness-driven communities, Impact Kitchen is built on passion, purpose, and performance.
Equal Opportunity
- Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey / lifecycle.
- Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.