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About the Role
The Vice-President, Innovation & Offer Development shapes Sodexo Canada’s food and FM services business for the future by translating client priorities, consumer expectations and market trends into innovative and integrated solutions. This enterprise role serves as the bridge between Sales, Client Growth and Operations, leading solution development for priority new-business pursuits, renewals and strategic account-growth opportunities.
Responsibilities
- Set and execute the national marketing and offer strategy across Corporate, Campus, Healthcare, Senior Living, Energy & Resources and other business segments.
- Translate market, client and consumer needs into differentiated value propositions, offers and activation plans.
- Lead localization and deployment of global programs and brands.
- Oversee operational marketing plans, campaigns, promotional builds and service activation.
- Create consistent yet locally adaptable consumer experiences.
- Partner with segment and operations leaders to ensure new and existing offers can be executed consistently at site level.
- Lead the national menu and culinary strategy, culinary research and development, ingredient and recipe innovation, methods of production and food presentation standards.
- Develop scalable products, services and advanced food models that improve quality, productivity, profitability and competitive differentiation.
- Embed sustainability, wellness, plant-based growth and food-waste reduction commitments in culinary solutions and central menus.
- Lead and develop soft and hard Facilities Management development, expertise and innovation.
- Provide national leadership for nutrition and dietetics across retail, patient/resident dining, campus residents and other applicable services.
- Govern ingredient, recipe, allergen, menu, costing and nutrition information.
- Lead the strategic roadmap, deployment, adoption and ongoing support of NetMenu and related food-management platforms.
- Lead solution development for priority acquisitions, renewals, competitive rebids and strategic account-growth opportunities.
- Engage directly with clients through discovery sessions, solution workshops, presentations and negotiations.
- Own the solution architecture for priority opportunities, coordinating subject-matter expertise and defining the operating model, capabilities, technology, resources and implementation requirements.
- Partner with Finance, Supply Management and Operations to confirm commercial viability, operational feasibility, profitability and delivery commitments.
- Partner with Client Growth and Operations to develop solution and experience roadmaps for strategic accounts.
- Ensure a disciplined handoff of approved solutions and client commitments into mobilization and operational delivery.
- Establish an insights-led approach to marketing and food-service decisions.
- Define performance indicators and reporting for campaigns, menus, platforms, sustainability commitments, consumer experience and return on investment.
- Leverage digital tools, emerging technologies and Sodexo’s global marketing and food-service network to accelerate innovation and share best practices.
Requirements
- Minimum 12 years of progressive experience in client solutions, marketing, food services, hospitality, facilities management, service experience or a related field.
- Demonstrated experience developing and deploying complex national B2B solutions and engaging senior client stakeholders.
- Experience supporting new-business pursuits, renewals and strategic account growth in a contract-services or multi-site environment preferred.
- Minimum 7 years of senior leadership experience, including leading multidisciplinary teams and influencing complex, matrixed organizations.
- Proven ability to establish governance, set priorities, manage change and deliver through cross-functional stakeholders.
- Enterprise-level strategic thinking, strong commercial and financial acumen, executive presence, and exceptional written, verbal and presentation skills.
- Demonstrated innovation, change leadership and stakeholder influence, with the ability to balance creativity with disciplined execution, compliance and operational practicality.
- Ability to travel nationally across Canada up to approximately 50%, depending on business needs.
- Occasional international travel may be required.
- English proficiency required.
Skills
- Marketing, Brand & Offer Strategy & Execution
- Facilities, Culinary Strategy, Product Development & Innovation
- Nutrition, Menu Governance & Food Systems
- Client Solutions, Commercial Growth & Retention
- Insights, Digital Enablement & Performance
- Advanced proficiency in marketing and consumer analytics, business-case development, digital marketing and food/menu management platforms.
- Strong proficiency with Microsoft 365 and reporting/visualization tools.
- Experience with NetMenu, CBORD or comparable systems is an asset.
- French–English bilingualism is a strong asset
Location
- Canada
Work Type
- Permanent
- Salary
Experience Level
- Vice President
- Senior leadership experience
Education Level
- Bachelor’s degree in Marketing, Business Administration, Hospitality, Food Science, Culinary Arts, Nutrition or a related discipline.
- Graduate degree preferred.
- Equivalent education and relevant executive experience may be considered.
- Culinary, dietetic, food safety, project management, facilities management or marketing credentials are assets.
Salary/Compensations
- $170,000 - $220,000
Benefits
- Competitive compensation & great employee benefits
- Training and development programs
- Countless opportunities for growth
About the Company
- Grow your career with a company that shares your passion!
- At Sodexo, we believe that every role contributes to a better day for those we serve.
- Our teams drive innovation, efficiency, and excellence across all areas of our business - from strategic planning and operations to people-focused support functions.
- Together, we create the foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and communities.
- Our purpose is to create a better everyday for everyone to build a better life for all.
- As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
- Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact.
- You belong in a company that allows you to act with purpose and thrive in your own way.
- Corporate responsibility & sustainability
- An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more.
Equal Opportunity
- Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.
- We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.
- Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact.
- We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.