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About the Role

The Floor Lead plays a pivotal role on the store leadership team, driving store success by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.

Responsibilities

Uphold exceptional customer service standards.
Foster team development.
Ensure seamless execution of daily operations.
Drive own performance and the performance and engagement of the team to maximize results and achievement of Key Performance Indicators (KPIs).
Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
Participate as needed in the execution of inventory & cycle counts.
Support in back of house flow to assist in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
Support in maintaining organizational integrity of our BOH, including display inventory, sellable inventory, packaging, and all supplies.
Proficiently use point-of-sale systems, inventory management software, and other retail technology.
Support in mitigating internal, external, and administrative loss of product.
Participate in identifying and escalating opportunities, gaps, risks, and roadblocks with urgency and partner as needed with cross-functional teams to resolve.
Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness, and functionality.
Support with validating the integrity of all display forms, graphics, furniture, and decor items.
Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
Participate in ensuring Mejuri brand standards of visual presentation, cleanliness, and functionality.
Flag, identify, and action any inefficiencies.
Participate in the successful integration of new talent to store teams.
Validate the regular and accurate assessment of people against performance review criteria and KPIs.
Build healthy relationships with people and establish a positive and engaging work environment.
Adhere to and validate company policies and compliance practices.

Requirements

Experience in a high volume retail environment.
Adaptable with the ability to think creatively and quickly.
Excellent organization and analytical skills.
Critical thinking ability - identify potential challenges and develop action plans.
Ability to stand for 8 hours.
Ability to lift up to 50 lbs.
Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Skills

Exceptional customer service
Team development
Daily operations execution
Interpersonal skills
Motivation
Collaboration
Can-do attitude
Sales
Customer experience
Inventory management
Order fulfillment
Merchandising
Visual presentation
Cleanliness
Functionality
Onboarding
Performance assessment
Employee relations
Policy adherence
Compliance practices
Point-of-sale systems
Inventory management software
Retail technology

Location

Onsite

Work Type

Full-time

Experience Level

Retail leadership experience

Salary/Compensations

£15-£16 per hour

Benefits

Paid sick days
Monthly retail bonus program
Regular feedback via performance reviews
A robust in-house retail learning program
Generous product discount

About the Company

Since 2015, Mejuri has reimagined fine jewelry as a personal choice rooted in self-expression, shifting it from a traditional gift to a modern necessity.
Founded by third-generation jeweler Noura Sakkijha, the brand was built on the idea that fine jewelry shouldn’t require a special occasion and should never come with guilt, but rather be about celebrating oneself.
Mejuri meets customers online, in app, and through a growing global retail footprint of 58+ stores worldwide.
Mejuri is deeply committed to responsible sourcing, sustainable practices, and philanthropic initiatives that reflect its values and long-term vision.
Retail leaders at Mejuri are engaging, nimble, creative, and driven.
Mejuri's success is driven by a strong commitment to its Purpose and Values, which are the foundation of its operations, defining how the company shows up, solves problems, and accomplishes incredible things together.
The company's strength comes from each team member's dedication to embracing and embodying its Values daily, providing extraordinary experiences for customers and fostering an innovative environment.
Mejuri's values are: RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, FIND A WAY, DRIVE RESULTS, TEAM FIRST.

Equal Opportunity

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs.
For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.