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About the Role
The IT Manager oversees all aspects of the information technology function, directing the external managed services partner (MSP) and other technology vendors, and leading the planning and delivery of all IT initiatives. This role requires a high level of confidentiality, sound judgment, and discretion, working closely with the Chief Operating Officer to implement strategies, policies, and best practices.
Responsibilities
- Serve as the primary internal IT liaison, establishing credibility through responsive, high-quality internal service and clear communication.
- Act as the internal owner of the IT function, orchestrating priorities, vendors, and roadmap while performing selected hands-on technical work.
- Manage the MSP relationship end to end, including contracts, service level agreements, performance oversight, escalations, and day-to-day translation between the MSP and staff.
- Monitor ticket trends, review MSP performance, prepare updates for the Chief Operating Officer, and ensure timely resolution of issues.
- Manage the technology budget, including a monthly variance report and a quarterly outlook.
- Respond to the requests of the Chief Operating Officer as needed.
- Manage the All Stars Project's portfolio of strategic IT projects, from planning through execution.
- Identify and research needed IT projects, and prepare proposals covering cost and resource requirements.
- Apply standard project management practices, tools, and methodologies to deliver project goals.
- Lead and drive cross-functional project teams for assigned technology projects.
- Support change management for new technology tools, systems, and protocols.
- Conduct user training and provide staff guidance on technology tools, systems, and protocols.
- Direct external technology vendors and consultants to successful project completion.
- Report regularly on project status, including progress, obstacles, and proposed solutions.
- Manage and communicate protocols for national IT systems, including file storage, network security and infrastructure.
- Provide support to local operations.
- Manage and monitor IT security practices in partnership with the MSP.
- Work with IT consultants to keep the knowledge base current and ensure help desk tickets are resolved within agreed service levels.
- Create, maintain, and update IT documentation, procedures, user guides, and staff resources.
- Maintain the organization's hardware and software inventory, and ensure software and operating systems are current and fully patched.
- Create and review quarterly audit reports for all IT platforms.
Requirements
- Five or more years of progressive and relevant IT management experience required.
- Ability to communicate clearly with staff, vendors, and partners at all levels and to represent the organization to external parties.
- Working knowledge of IT systems, hardware, software, cloud-based platforms, cybersecurity practices, and basic troubleshooting.
- Experience managing ERP implementation or similar scale projects required.
- Experience supporting technology needs across multiple locations preferred.
- Capacity to handle ambiguity and work in a fast-paced entrepreneurial environment.
- Efficient trouble-shooting abilities and ability to identify, escalate, and follow through on technology issues.
- Ability to create and maintain clear documentation, procedures, and technology-related resources for staff.
- Strong intellectual curiosity.
- Ability to work in a collaborative environment.
- Understanding of poverty-related issues and a commitment to creating educational and developmental opportunities for inner-city youth in outside of school contexts.
- Ability to lift, move, and set up technology equipment and related materials, up to 25 pounds, and use a step stool or ladder as needed.
- Ability to work occasional evenings or weekends to support technology projects, system updates, staff training, or urgent operational needs.
Skills
- IT Operations
- Vendor Management
- IT Project Management
- Systems Administration
- IT Security
- Troubleshooting
- Documentation
- Hardware Inventory
- Software Inventory
- Cybersecurity Practices
Location
- New York City
- National
Work Type
- Full-Time
- Hybrid
Experience Level
- Five or more years of progressive and relevant IT management experience
Education Level
- Bachelor’s degree preferred
Salary/Compensations
- $85,000 - 90,000/annualized
About the Company
- The All Stars Project, Inc. (ASP) is a national nonprofit organization whose mission is to transform the lives of youth from poor and underserved communities using the developmental power of performance, in partnership with caring adults, giving everyone the opportunity to grow.
- The ASP’s afterschool programs include hip-hop talent shows, training in theatre and the arts, and programs where we partner with the business community to help young people create a professional performance.
- We are building community and imagining possibility.
- To learn more about the All Stars Project, please visit our website at https://allstars.org/