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About the Role
Serve as the primary point of contact for guests and stakeholders, providing friendly and professional service. Accurately enter booking information into the Opera system and maintain a sales-oriented approach to maximize room sales and hotel revenue.
Responsibilities
- Operate the Opera system for individual and group reservations.
- Adhere to all departmental performance standards and procedures.
- Accurately and efficiently obtain all necessary reservation information.
- Utilize thorough product knowledge when interacting with clients.
- Employ a sales attitude to identify and capitalize on revenue-generating opportunities.
- Adhere to departmental telephone standards, answering and handling calls promptly.
Requirements
- Experience and knowledge of the Opera system.
- Ability to complete tasks within deadlines.
- Excellent organizational skills.
- Capacity to multitask and work under pressure.
- Must be eligible to live and work in the United Kingdom.
- Must provide documented evidence of eligibility to work.
- Successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
Skills
- Opera system proficiency
- Sales skills
- Customer service
- Communication skills
- Organizational skills
- Multitasking
- Working under pressure
Location
- London
Work Type
- Full-time
Experience Level
- Entry-level
Benefits
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid)
- Complimentary meals
- Length of Service related holiday scheme
- Discount on Accommodation worldwide
- 50% discount on Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
- Opportunities for promotion within the industry
About the Company
- Millennium Hotels and Resorts owns and operates over 120 hotels globally.
- European properties offer gateways to explore landmark locations, business hubs, and attractions.
- Properties are categorized into distinct collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore Mayfair, each with unique characteristics tailored to different guest types.
Equal Opportunity
- We are an equal opportunities employer.
- In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
- To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.