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About the Role

Lead and grow key client relationships, oversee the delivery of high-quality integrated campaigns, and drive strong commercial performance for the Post Office account. Act as the central link between client and agency teams, bringing together strategy, creative, and delivery to produce effective, insight-led work that delivers measurable business growth. Own account performance, identify growth opportunities, and develop a high-performing account team.

Responsibilities

Act as the senior client lead, building strong, trusted stakeholder relationships
Lead the end-to-end delivery of integrated campaigns across multiple workstreams
Develop a deep understanding of client businesses, commercial priorities, performance, and competitors
Manage the development of creative briefs and communications strategies
Translate client objectives into clear direction for internal teams
Work closely with planning, creative and specialist teams to deliver high-quality, effective work
Ensure all work is delivered on time, on brief, and on budget
Take ownership of account commercial performance, including budgeting, forecasting, and profitability
Identify and drive account growth opportunities, including upsell and cross-sell
Coordinate internal teams and partners to ensure seamless delivery
Forward plan resources to support efficient delivery
Lead client meetings, presentations, and reviews
Build proactive account plans and add value beyond incoming briefs
Mentor and develop team members, fostering a high-performance culture
Manage upwards and maintain clear senior stakeholder communication

Requirements

Strong experience in a senior client services or account leadership role within an agency or similarly fast-paced marketing environment
Strong track record of managing and growing senior client relationships
Experience independently leading significant accounts, complex campaigns and multiple workstreams
Excellent commercial acumen, with experience managing budgets, forecasts, scopes and account profitability
Proven ability to identify and convert account growth, cross-sell and business development opportunities
Strong strategic thinking and the ability to translate business objectives into clear marketing and communications strategies
Excellent communication, presentation and storytelling skills, with the ability to influence senior stakeholders
Experience leading negotiations and navigating difficult client conversations
Strong project and delivery management skills, with the ability to maintain quality, efficiency and attention to detail across multiple priorities
An understanding of governance, compliance and risk management within client delivery
A proactive and commercially minded approach, with the ability to identify opportunities for innovation and continuous improvement
Strong leadership skills, with experience coaching, mentoring and developing account managers, executives and wider teams
A collaborative approach and the ability to build strong relationships across creative, strategy, delivery and specialist disciplines

Skills

Client relationship management
Integrated campaign delivery
Commercial performance management
Strategic thinking
Team leadership
Communication
Presentation
Storytelling
Negotiation
Project management
Delivery management
Commercial acumen
Business development
Mentoring
Coaching

Location

London

Work Type

Hybrid
Full-time

Experience Level

Experienced

Benefits

Hybrid working model (3 days in office, 2 days remote), with flexibility needs open to discussion
25 days per annum, plus 8 Bank Holidays and your birthday day off
Workplace pension with employer contributions
Health insurance and life insurance
Cycle to Work scheme
Interest-free season ticket loan
Christmas Club saving scheme
Access to MISSION Discovery, our bespoke learning platform
Room to Grow career development programme with regular coaching
Wellbeing support including mental health first aiders and 24/7 counselling and advice helpline
Agency social events
Open approach to flexible working conversations

About the Company

Bray Leino is a full-service creative agency and part of The MISSION Group Plc.
For more than 50 years, Bray Leino has been driven by the belief 'Create Better': finding better answers to complex business and marketing problems, creating better customer experiences and delivering better outcomes for ambitious brands.
Over 300 specialists bring together strategy, creativity, technology and media to help clients, across the UK and internationally, navigate change, unlock growth and turn ideas into effective work at scale.
Bray Leino has recognised depth in retail, automotive, food & drink, industrial B2B, healthcare, and professional, financial & utility services.
Post Office is one of Bray Leino’s largest and most high-profile accounts, placing Bray Leino at the centre of one of the UK’s most recognised and trusted brands.
As lead creative agency, Bray Leino drives the brand’s strategy, creative vision and end-to-end production across owned and paid channels including advertising, social, digital, in-branch, customer experience, web and email communications.
The MISSION Group is a collective of specialist agencies delivering marketing, communications and digital services for Clients across the UK and internationally.
The Group combines deep sector expertise with connected capabilities across brand, digital, customer engagement, sponsorship, media, social, technology and communications.

Equal Opportunity

We are proud to be a Disability Confident Committed (Level 1) Employer and are committed to ensuring our recruitment process is inclusive and accessible to all.