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About the Role

This role will leverage your specialized expertise to identify issues, recommend best practices, and lead functional projects, resulting in business or process improvements within the function.

Responsibilities

Identify and recommend best practices for business improvement.
Lead functional projects and programs.
Analyze business trends to inform decision-making.
Collaborate with internal teams to drive improvements.
Monitor and report on account health and performance.
Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success.
Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Requirements

5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
Expertise in building and maintaining strategic relationships including with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

Skills

Account Management
Client Success
Sales
Payments Industry Knowledge
E-commerce
Merchant Services
Payment Solutions
Fintech Products
Digital Platforms
Strategic Account Planning
Sales Quotas
Relationship Building
Cross-functional Collaboration
Communication Skills
Negotiation Skills
Analytical Thinking
Strategic Thinking
CRM Tools (e.g., Salesforce)

Location

Remote

Work Type

Hybrid

Experience Level

5+ years relevant experience

Education Level

Bachelor’s degree

Benefits

Comprehensive, choice-based programs to support all aspects of personal wellbeing—physical, emotional, and financial.
Generous paid time off.
Healthcare coverage for you and your family.
Resources to create financial security.
Support your mental health.

About the Company

PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure.
We empower consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.
Our beliefs are the foundation for how we conduct business every day, guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
We strive to create a flexible, balanced work culture with a holistic approach to benefits.

Equal Opportunity

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.