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About the Role

We are seeking a motivated and adaptable Content Designer with a strong analytical mindset and a passion for using technology to solve real-world problems. You will design content that meets user needs, making complex concepts, processes, and language easy to understand and use. This role involves collaborating with user-centred design colleagues and stakeholders through agile service design phases, participating in user research, and contributing to prototype development and user testing.

Responsibilities

Design content that meets user needs, making complex concepts, processes, and language easy to understand and use.
Work collaboratively with user-centred design colleagues and stakeholders through agile service design phases from discovery to live.
Participate in user research activities and use qualitative and quantitative research evidence to inform the design of content and user journeys.
Contribute to prototype development and take part in user testing to improve content interactions.
Work with and guide senior stakeholders to produce user-centred content and influence decision-making with a strong evidence base of user needs.
Ensure content meets statutory or legal requirements, while remaining accessible and usable to the broadest audiences.
Support and coach teams and stakeholders in the use of user-centred design and agile methodologies.
Advocate for and ensure high standards of usability, accessibility, and inclusivity for products and services, keeping up to date with best practice for inclusive design and how we can support universal access.
Contribute to clients’ design systems, setting standards for content design.
Work to the Government Service Standard and understand the role of content designers within this.
Communicate effectively with stakeholders at all levels.
Recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users.
Support the development of Solirius’ internal culture, tools, processes, and growth opportunities.
Support the development of the Design practice and contribute to the Content Design community of practice.
Contribute to the development of thought leadership content and the content calendar to support Solirius marketing activities.
Contribute to client proposals and presentations to help Solirius win new projects.

Requirements

Strong analytical mindset.
Passion for using technology to solve real-world problems.
Experience working in collaborative, agile teams.
Strong communication skills.
Consultative approach.
Excellent verbal/written, listening, and facilitation skills.
Confidence in communicating with stakeholders at all levels.
Technical literacy to understand (at a high-level) technical processes, concepts, and constraints.
Ability to recognise and work within project constraints.
Keen to support the development of Solirius’ internal culture, tools, processes and growth opportunities.
Able to support the development of the Design practice and contribute to the Content Design community of practice.
Able to contribute to the development of thought leadership content and development of the content calendar to support Solirius marketing activities.
Able to contribute to client proposals and presentations that will help Solirius win new projects.
Internal Background Check (DBS) / Eligible for Security Clearance.
Open to working in different locations for different clients.
Happy to meet frequently in our London office and travel as client needs dictate.

Skills

User-centred design
Agile methodologies
User research
Qualitative research
Quantitative research
Prototype development
User testing
Content design
Usability
Accessibility
Inclusivity
Government Service Standard
Communication
Facilitation
Technical literacy

Location

London
Hybrid

Work Type

Hybrid
Remote
Onsite (client needs dictate)

Experience Level

Experienced

Salary/Compensations

Competitive Salary

Benefits

Bonus Scheme
Private Healthcare Insurance
25 Days Annual Leave + Bank Holidays
Up to 10 days allocated for development training per year
Enhanced Parental Leave
Paid Fertility Leave (5 Days)
Contributory Pension
EAP with Help@Hand
Gym Membership Benefits
Flexible Benefits Allowance
Cycle to Work and Electric Vehicle schemes
Flexible Working
Annual Away Days/Company Socials

About the Company

Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery.
We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs.
By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact.
Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users.
This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors.
Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz.
Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI.
We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise.

Equal Opportunity

As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact.
As an equal opportunities employer, we are committed to creating a work environment that supports, celebrates, encourages and respects all individuals, where all processes are based on merit, competence and business needs.
Encouraging high social mobility is really important to us.
We foster an inclusive culture by welcoming different perspectives, enabling equitable opportunities and promoting open dialogue.
This commitment is reflected in initiatives such as our gender diversity group and our focus on mental health and wellbeing.
Whatever stage you are at, you will find an environment where you can thrive.
Should you require further assistance or require any reasonable adjustments to be put in place to better support your application process, please do not hesitate to raise this with us.