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About the Role

The Donor Care Coordinator supports the donor experience at Save the Children by providing outstanding donor stewardship, managing retention activities, and ensuring accuracy in gift processing, tax receipting, and communications. This role works closely with the database team, internal stakeholders, and fundraising leads to facilitate gift processing for major gift, corporate, foundation, and planned gift portfolios.

Responsibilities

Handle inbound and outbound donor communications across all channels.
Ensure timely delivery of donor communications (receipts, welcome packs, thank you calls).
Support in the delivery of all donor care and stewardship of gifts related to Major Gifts, Corporate, Estate, and Planned Giving portfolios.
Deliver tax receipting and donor acknowledgments in line with best practices and ensure compliance with CRA regulations.
Oversee all donor fulfilment and acknowledgments according to the requirements of individual fundraising campaigns, channels and activities.
Play a leading role in donor retention and winback activities, including the donor cancellation and re-engagement processes.
Process donations and returned mail accurately and in a timely manner.
Data entry, including creating new records and updating existing records in the CRM.
Support in the processing of gifts related to Major Gifts, Corporate, Estate, and Planned Giving portfolios.
Support vendor file processing (e.g. donations made via 3rd party, F2F or telemarketing).
Provide regular updates to Resource Development colleagues and other internal stakeholders, on key Donor Care activities and results.
Support the annual audit and requests for information.

Requirements

Post-secondary education in a relevant field or equivalent experience.
Minimum 1-3 years of experience in a similar role.
Experience in International Development, Non-Governmental Organization (NGO/INGO), or other not-for-profit sectors is preferred.
Ability to work some evenings and weekends as required.
Proven experience in donor or customer retention and/or sales skills.
Advanced communication, interpersonal, and teamwork skills for diverse audiences to build strong working relationships across cultural and organizational settings, both internally and externally.
Demonstrated project management experience for task execution of assigned objectives supported by proficiency with MS Office tools and relevant technologies.
Ability to work under pressure within tight timelines to achieve SCC objectives.
Displays analytical and problem-solving skills to support initiatives with demonstrated adaptability to support change management for successful task implementation.
Applies judgment and make sound decisions that are accountable, justifiable, and in adherence to policies and procedures.
Considers organizational strategy and thinks creatively to support innovative initiatives and collaborations that deliver benefits for the children and families we serve.
Ability to occasionally travel locally, nationally and internationally (less than 10%) as required.

Skills

MS Office tools
CRM
Project management
Analytical skills
Problem-solving skills
Adaptability
Communication skills
Interpersonal skills
Teamwork skills
Donor retention
Customer retention
Sales skills

Location

Toronto, Ontario, Canada

Work Type

Hybrid
Remote
Flexible work hours

Experience Level

1-3 years

Education Level

Post-secondary education in a relevant field or equivalent experience

Salary/Compensations

$50,752.78 - $62,781.65 CAD

Benefits

Comprehensive benefits package for employee and dependents available three months after employment start date.
Coordinated benefits for partner paid by Save the Children Canada.
Hybrid workplace including opportunities to work remotely and flexible work hours.
3 weeks of annual paid vacation.
End of year office closure December 25 - January 1 (SAVE Days).
5 paid personal days.
1 paid float day.
10 paid sick leave days.
Parental leave top-up.
Employer contributions to group pension plan.
Access to help save for a first home through the pension provider.
Learning and development opportunities and specialized training including professional development time.
Confidential Employee Assistance Program services available to employee and dependents from first day of employment.
Organization-wide membership access to Headspace.

About the Company

Save the Children believes every child has the right to a future.
In Canada and around the world, we do whatever it takes – every day and in times of crisis – to support children to fulfill their rights to a healthy start in life, the opportunity to learn, and protection from harm.
With over 100 years of experience, Save the Children is the world’s first and leading independent children’s organization – transforming lives and the future we share.

Equal Opportunity

It is our individual and collective responsibility to ensure all children are protected from deliberate or unintentional acts that lead to the risk of, or actual, harm caused by our employees.
Each employee shall be aware that there may be additional vulnerabilities facing children associated with their age, socio-economic background, disability, gender, racial heritage, religious belief, identity, sexual orientation or identity, and is committed to ensuring this does not form barriers to effective safeguarding.
Each employee is committed to fostering and sustaining a safe environment through proactive, accessible, and effective approaches that seek to prevent and respond to any harm to the children including but not limited to sexual exploitation and abuse.
SCC and all its employees will take all reasonable steps to make itself safe, both as an organisation and in the conduct of all aspects of its day-to-day operations of emergency, humanitarian, developmental, policy, campaigning and administrative work.
SCC supports and acts in compliance with the Human Rights Code.
SCC is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’).
Providing an accessible and barrier-free environment is a shared effort, and as an organization, SCC is committed to working with the necessary parties to make accessibility for all a reality.
If you require an accommodation during any stage of the recruitment or employment process, please notify People & Culture at peopleandculture@savethechildren.ca.