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About the Role

DOMUS Consult is seeking a dedicated individual for a Berlin-based housing cooperative, focusing on rentals and member support. This role involves direct interaction with prospective tenants, members, and current residents, combining rental management with personal engagement.

Responsibilities

• Manage tenant turnover from notice to new lease agreement.
• Advise prospective tenants via personal, phone, and written communication, processing rental inquiries.
• Coordinate appointments and conduct pre-move-in, final inspections, and property viewings.
• Request and review contract-related documents, preparing for lease signings.
• Address concerns and correspondence from tenants and members.
• Maintain tenant and member data accurately and reliably.
• Handle correspondence with authorities, probate courts, and utility providers.
• Support reporting, monitor vacancy lists, and collaborate with team leadership, the board, and related departments.

Requirements

• Completed commercial apprenticeship, ideally as a real estate agent.
• Experience in rentals, property management, or real estate administration is desirable.
• Applications with limited professional experience are welcome.
• Ability to understand and clearly communicate legal and contractual content.
• Knowledge of rental law, German Civil Code (BGB), or cooperative law is advantageous.
• Proficient in MS Office and quick to learn new software.
• Communicate in a friendly and reliable manner, providing service-oriented support to prospective tenants, members, and residents.
• Maintain professionalism, a solution-oriented approach, and assertiveness in challenging situations.
• Work in a structured, meticulous manner and enjoy teamwork.
• A driver's license is not required for this position.

Skills

• Rental management
• Member support
• Customer service
• MS Office proficiency
• Communication skills
• Organizational skills
• Problem-solving

Location

• Berlin

Work Type

• Full-time
• Hybrid (occasional home office)

Experience Level

• Entry-level to experienced

Education Level

• Commercial apprenticeship

Salary/Compensations

• Tariff-based remuneration according to qualification and professional experience

Benefits

• Varied role in the cooperative housing sector
• Long-term work environment with personal contact
• Short distances within the property portfolio in North Berlin
• Flexible working hours with every second Friday off
• Occasional home office
• Company pension plan
• Benefits of the collective agreement for the housing industry
• Opportunities for professional development

About the Company

• A housing cooperative in the north of Berlin focused on reliable housing, long-term tenant relationships, and personal support.
• Characterized by short communication lines, direct coordination, and proximity to the housing stock.
• Values reliability, long-term tenant relationships, and personal support.