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About the Role
The Four Seasons Hotel Tokyo at Marunouchi is seeking an individual to provide personalized service, manage reservations, and ensure a seamless guest experience in a tranquil, intimate, and elegantly designed sanctuary.
Responsibilities
- Welcome and greet guests, escort them to their tables, and coordinate table assignments.
- Provide personalized service based on guest preferences, needs, and special occasions.
- Recognize returning and VIP guests and communicate relevant information to management and team members.
- Handle telephone inquiries and manage restaurant reservations accurately and professionally.
- Manage reservations and table availability using the restaurant reservation system.
- Coordinate seating based on restaurant occupancy and service team capacity.
- Maintain up-to-date knowledge of menus and daily specials and provide accurate information to guests.
- Assist with updating, preparing, printing, and maintaining menus.
- Prepare the hostess stand, tables, and other areas for restaurant operations.
- Assist guests with coat-check services and manage lost-and-found items appropriately.
- Process cash and credit card payments accurately.
- Communicate and collaborate effectively with chefs, service colleagues, and management.
- Monitor and maintain appropriate levels of operational and office supplies.
- Support restaurant projects, including menu updates, signage, and other operational initiatives.
- Provide support in other areas and undertake additional responsibilities as assigned by management.
Requirements
- High school education or equivalent education/experience.
- 1–2 years of previous Food & Beverage or restaurant service experience is preferred.
- Ability to read, write, and communicate effectively in both Japanese and English.
- Basic computer and Microsoft Office skills.
- Ability or willingness to learn and use restaurant reservation systems.
- A strong passion for guest service and creating experiences that exceed expectations.
- Strong, professional, and welcoming communication skills.
- A collaborative team player who can build positive working relationships with colleagues, chefs, and managers.
- Ability to multitask and work effectively in a fast-paced restaurant environment.
- Ability to prioritize tasks and respond flexibly to changing operational needs.
- A detail-oriented approach with a strong awareness of accuracy and safety.
- Commitment to maintaining high standards of service and quality.
- A professional attitude with integrity and strong ethical standards.
- Must possess legal work authorization for Japan.
- Must be fluent in English and Japanese business communication.
Skills
- Japanese
- English
- Microsoft Office
- Restaurant reservation systems
Location
- Marunouchi district, Tokyo
Work Type
- Full-time
Experience Level
- 1-2 years of previous Food & Beverage or restaurant service experience preferred
Education Level
- High school education or equivalent
Salary/Compensations
- Competitive Salary, wages
Benefits
- Comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- 50% F&B outlet discount for other Four Seasons Hotels in Japan (except SÉZANNE)
- Complimentary Employee Meals
- Social insurance
- Defined contribution benefit
- Yearly health check-ups
About the Company
- Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect.
- The team creates exceptional guest experiences through a commitment to luxury with genuine heart.
- The company believes in recognizing individuals and creating lasting impressions through genuine connections.