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About the Role
Join Light & Wonder as a Field Service Technician and build a career with a global leader in gaming and entertainment technology. You'll support customers across Greater London, diagnosing faults, carrying out repairs, and ensuring our products perform at their best. This role is ideal for self-motivated individuals who enjoy problem-solving, working with technology, and meeting new people.
Responsibilities
- Install, service, and repair gaming and betting terminals across customer sites.
- Complete new venue installations to the highest standards.
- Carry out preventative maintenance and respond quickly to service requests.
- Diagnose and resolve technical issues, ensuring minimal disruption for customers.
- Coordinate equipment removals and upgrades when required.
- Build strong relationships with customers, providing clear updates and operational guidance.
- Accurately record service visits, maintenance activities, and customer feedback.
- Travel across your designated region, managing your daily schedule effectively.
Requirements
- A full UK driving licence.
- Live in one of these postcodes: WD, AL, LU, SG, MK.
- A genuine interest in technology and troubleshooting.
- Strong customer service skills and confidence communicating with a wide range of people.
- The ability to work independently and manage your own workload.
- Good organisation and time management skills.
- A proactive approach to problem-solving and delivering excellent service.
Location
- Greater London
Work Type
- Full-time
- Field-based
Experience Level
- Entry-level
Benefits
- Annual performance bonus
- 25 days' holiday plus bank holidays
- 1 day paid leave to work on charitable projects
- 1 day paid for personal celebration e.g. birthdays
- Half Day for Health, encouraging you to take time away for you and your wellbeing
- Up to 8% employer pension contributions
- A reward platform offering cycle to work, shopping and lifestyle discounts/cashback
- Remote GP access alongside a wellbeing platform
- Private Medical Insurance
- Elective benefits including Tastecard, travel insurance, dental insurance and Give As You Earn
- Employee Assistance Programme (EAP)
About the Company
- At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Equal Opportunity
- Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
- If you are invited to an interview, please let us know if there are any reasonable adjustments, we can make to the recruitment process that will enable you to perform to the best of your ability.