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About the Role

We are launching a new team to build a payments product and are hiring a full-time Payments Product Manager to own the product strategy. Payments are a rapidly growing area, processing over $1 billion in ticket revenue this year, and this role will define its future direction, including current provider integrations, the new product build, and the overall event organizer payment experience.

Responsibilities

Own the product vision for payments, including current integrations and the new product, to inform tactical decisions.
Deeply understand event organizer payment problems to define effective solutions.
Manage existing payment integrations end-to-end, including roadmap development.
Develop and maintain a clear payments domain model for easier product composition.
Transform operational friction around money movement into solvable product challenges.
Design products to prevent future operational toil and risk.
Evaluate shipped product performance using customer signals and iterate.
Utilize AI fluently and creatively for in-depth and rigorous work.

Requirements

Real payments product experience in a SaaS, platform, marketplace, or payment service provider context.
Working understanding of payments domain: onboarding, KYC, payouts, disputes, chargebacks, reconciliation, pricing, and fraud.
Experience owning a product or domain end-to-end, including vision and decision-making.
Proficiency in first-principles problem diagnosis and value definition.
Ability to articulate domain vision and guide current development.
Comfort with ambiguity in a developing operational and product scope.
Genuine drive to work in an AI-native way, adapting to evolving tools.
Experience integrating or building on specific providers (e.g., Stripe, PayPal, Square, Adyen).
Working knowledge of risk, compliance, tax, and fraud.
Strong product discovery and communication skills to distill complex problems.
Design with data sensitivity and security in mind.
Sufficient technical literacy and curiosity to collaborate effectively with engineers.
Experience judging impact through customer feedback signals and iterating.
Experience building a product from scratch with an undefined shape.

Skills

Payments product management
SaaS product ownership
Platform product ownership
Marketplace product ownership
Payment service provider context
Domain modeling
Problem diagnosis
Vision setting
AI utilization
Product discovery
Communication
Data sensitivity
Security
Technical literacy
Customer feedback analysis
Iterative development

Location

Hybrid-remote
Office in Hackney

Work Type

Full-time
Hybrid-remote

Experience Level

Product ownership
Domain ownership

About the Company

Ticket Tailor empowers event creators with simple and affordable ticketing.
Committed to positive impact on stakeholders, the planet, and communities through 'Growth on Purpose'.
Certified B Corp™, prioritizing business for good.
Processed over 10 million orders last year for diverse events.
Maintains a world-class NPS score with a customer-first platform.
Fully independent, profitable, and bootstrapped company.
Operates on a hybrid-remote model with two days per week in the Hackney office.

Equal Opportunity

Ticket Tailor is committed to creating a diverse and inclusive environment.
As a Certified B Corp™, we aim to disrupt the ticketing industry while accommodating and celebrating people of all backgrounds.
We believe diverse teams bring stronger perspectives and encourage candidates from all backgrounds to apply.