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About the Role
As a Kitchen Leader at Pret a Manger, you’ll ensure consistent preparation of delicious food meeting high standards, while leading and inspiring your team. You'll act as a role model, promoting Pret’s core values and maintaining a safe, clean, and compliant kitchen environment. You will manage stock counts and complete administrative tasks accurately to support smooth operations. Working closely with Managers, you’ll help oversee shift performance, resolve issues quickly, and ensure every customer enjoys a fresh and satisfying experience.
Responsibilities
- Ensuring the consistent preparation of delicious food that meets our high standards
- Leading and inspiring your team to deliver excellence every day
- Acting as a role model, promoting Pret’s core values
- Maintaining a safe, clean, and compliant kitchen environment
- Managing stock counts
- Completing administrative tasks accurately to support smooth operations
- Overseeing shift performance
- Resolving issues quickly
- Ensuring every customer enjoys a fresh and satisfying experience
Requirements
- Lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day
- Bring your passion: share our passion for exceptional customer service
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special
- Initial phone screening
- 60-minute shop-based interview with the General Manager and the team
- Do not rely on AI to complete your application
Skills
- Food preparation
- Team leadership
- Customer service
- Stock management
- Administrative tasks
- Problem-solving
Location
- Pret Hackney, 1-3 Amhurst Road, London E8 1JB GBR
Work Type
- Full time
- 35 hours per week
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Earn an extra £5 per hour for any shift started between 3-5am (after initial training)
Benefits
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
- Opportunities for learning
- Fully funded professional qualifications – apprenticeships Level 3
- Internal transfer opportunities
About the Company
- Pret is where passionate, hardworking, wonderful people find the confidence and skills they need to grow and choose their unique paths.
- 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
- We are proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
- Our values: Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.
- We make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Equal Opportunity
- Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.