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About the Role
Lead a well-equipped clinic with an established caseload and a strong team. Spend the majority of your time in clinical practice, leading by example, while taking ownership of the clinic's overall performance across clinical standards, client experience, and financial health. You will directly manage the vet team, Head Nurse, and Practice Manager, supported by a wider leadership team.
Responsibilities
- Ensure the highest standards of clinical care through good leadership and team engagement.
- Direct and promote membership and client acquisition.
- Direct the clinic strategy on a local level and oversee critical areas (HR, recruitment, health & safety, marketing, client care).
- Oversee budget planning and financial delivery.
- Lead the practice and the vet team.
- Spend 80% of your time clinically.
- Allow all team members to work to their maximum qualification.
- Ensure excellent teamwork.
- Manage clinical governance, identify performance issues, and implement improvement plans.
- Direct education and CPD within the team.
- Commit to and lead by example in evidence-based medicine.
- Organize and implement clinical audits.
- Identify new clinical opportunities.
- Ensure membership is a key focus and direct team members to achieve objectives.
- Work alongside the membership manager to achieve targets.
- Create raving fans.
- Ensure H&S policy is understood and implemented.
- Engage with and contribute to marketing strategies.
- Provide an excellent client experience, ensuring clear and empathetic communication and fully completed consent forms and estimates.
- Oversee client complaints, both clinical and non-clinical.
- Understand the Creature Comforts business model and KPIs.
- Work within the allocated budget to drive and deliver financial performance.
- Utilize KPIs to influence performance targets.
- Understand the pricing system and ensure all work is charged for.
- Be the figurehead of the clinic and lead by example.
- Direct, support, and develop the clinical team.
- Lead on education, quality improvement, and clinical standards.
- Conduct regular performance conversations.
- Line manage the Practice Manager and the Head Nurse.
- Develop direct reports through regular 121s.
- Ensure effective cascade of information.
- Ensure regular, documented team meetings.
- Understand the importance of wellbeing and develop a culture of respect and inclusion.
- Identify wellbeing issues early and signpost/resolve.
- Adopt an honest and open culture, including the use of “Vetsafe”.
- Manage debt.
- Help the leadership team develop and mould Creature Comforts.
- Promote the aims and ethos of Creature Comforts within the veterinary industry.
- Direct relevant team members to be involved in local community events.
- Promote Creature Comforts in all activities.
Requirements
- Experienced MRCVS with a track record of leading a team and managing clinical and financial performance.
Skills
- Veterinary leadership
- Team management
- Clinical performance management
- Financial performance management
- HR
- Recruitment
- Health & Safety
- Marketing
- Client care
- Budget planning
- Evidence-based medicine
- Clinical governance
- Team development
- Communication
Location
- Chiswick
Work Type
- Full-time
Experience Level
- Experienced
Education Level
- MRCVS
Benefits
- 210 hours annual leave, plus your birthday off after one year.
- Salary sacrifice pension scheme provided by Nest.
- World class team, with room to grow and learn.
- Regular company social events.
About the Company
- We are building the veterinary group of the future: beautifully designed clinics, purpose-built technology, and a genuine focus on healthier, happier pets and vets.
- Chiswick is a chance to lead a clinic that is already thriving, with a team and caseload ready for the right person to take it further.